For instructions on creating and editing articles in ScreenSteps please refer to our Authoring Content manual. Keep in mind that when you Save & Publish an article in the web or desktop ScreenSteps article editor, it will update the article in Zendesk. If you Save as Draft in an article editor it will save a copy of your changes in ScreenSteps but will not update the article in Zendesk.
Create an Article and Publish to Zendesk
Updated Sep 12, 2020