Create an Article and Publish to Zendesk

Updated on Sep 11, 2020

For instructions on creating and editing articles in ScreenSteps please refer to our Authoring Content manual. Keep in mind that when you Save & Publish an article in the web or desktop ScreenSteps article editor, it will update the article in Zendesk. If you Save as Draft in an article editor it will save a copy of your changes in ScreenSteps but will not update the article in Zendesk.