For instructions on creating and editing articles in ScreenSteps please refer to our Authoring Content manual. Keep in mind that when you Save & Publish an article in the web or desktop ScreenSteps article editor, it will update the article in Zendesk. If you Save as Draft in an article editor it will save a copy of your changes in ScreenSteps but will not update the article in Zendesk.
Create an Article and Publish to Zendesk
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