In February 2019 Zendesk first began requiring that a permission_group_id be set for newly created articles. In order for ScreenSteps to send a permission group to Zendesk when creating articles you will need to set the Default Zendesk Authoring Permission Group in the ScreenSteps Site settings. All new articles created in Zendesk from ScreenSteps will be set with this authoring permission.

You may need to do this if you see the following error:

Zendesk HC error: {"title":"Invalid attribute","message":"You passed an invalid value for the permission_group_id attribute. You must provide permission_group_id."}