ScreenSteps and Zendesk Authoring Permission Groups

Updated Aug 06, 2019

In February 2019 Zendesk first began requiring that a permission_group_id be set for newly created articles. In order for ScreenSteps to send a permission group to Zendesk when creating articles you will need to set the Default Zendesk Authoring Permission Group in the ScreenSteps Site settings. All new articles created in Zendesk from ScreenSteps will be set with this authoring permission.

You may need to do this if you see the following error:

Zendesk HC error: {"title":"Invalid attribute","message":"You passed an invalid value for the permission_group_id attribute. You must provide permission_group_id."}

Go to Site > Settings

Load and set the Default Zendesk Authoring Permission Group for New Articles

Look for the Default Zendesk Authoring Permission Groups for New Articles setting. If will be right under the Default Zendesk User Segment for New Articles setting. If the list of authoring permission groups has never been loaded from Zendesk then you will see a button prompting you to load them. If the list of authoring permission groups has been loaded before then you will see a menu with a link to Refresh Author Permission Groups from Zendesk appearing under it.

  1. Select the default authoring permission group
  2. Click Update 

If you make changes to your Zendesk Permission Groups you will need to click "Refresh Author Permission Groups from Zendesk".

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