Not all of my Zendesk categories or sections are showing up in ScreenSteps

Updated on

When ScreenSteps connects to Zendesk it uses the user credentials that you entered when you configured the integration.

If you are not seeing all of your Zendesk categories and sections then one of two things is possible:

  1. The user that ScreenSteps is using to connect to Zendesk does not have permission to view those categories/sections.
  2. Or, the categories/sections were created after you initially imported your Zendesk structure into ScreenSteps. If that is the case just import your structure again and they should appear.

If opting to reimport your structure again after an initial import, please note that while your existing article content won't be affected, this action will update the titles and position of any already connected manuals and chapters.


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