Zendesk Error: "Couldn't Authenticate You"

Updated on Aug 20, 2019

If you see this error it means that the credentials that ScreenSteps is using to connect to Zendesk are being rejected by Zendesk. You will need to update your connection settings.

How to update your Zendesk connection settings in ScreenSteps

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Integrations

Zendesk Integration 35

Set up your Zendesk integration
Add ScreenSteps Styles, Foldable Sections, Checklist, and Workflow features to Zendesk HC
Add the ScreenSteps Admin Bar to the Zendesk Help Center
How to add a lightbox to images in Zendesk Help Center
How to get your Zendesk API key
How to delete a category, section, or article in Zendesk
How to update your Zendesk connection settings in ScreenSteps
Create an Article and Publish to Zendesk
How to publish or update individual articles to Zendesk
How to update your table of contents in Zendesk
How to publish changes in a ScreenSteps manual to Zendesk
How to publish changes in a ScreenSteps chapter to a Zendesk section
How to change the Zendesk ID that a ScreenSteps article, chapter or manuals is connected to
Resolving Zendesk publishing errors
Publishing to a Zendesk Sandbox
What permission settings are used for newly created chapters in Zendesk?
What happens to my Zendesk articles if I cancel my ScreenSteps account?
How are ScreenSteps articles ordered in Zendesk
Setting the author for articles created in Zendesk Help Center
Can ScreenSteps publish articles in multiple languages to Zendesk?
How do you move articles created in the Zendesk Legacy Web Portal to Zendesk Help Center and vice versa?
Does ScreenSteps support multiple Zendesk brands?
Does ScreenSteps publish tags to Zendesk?
ScreenSteps and Zendesk Guide Viewing Permissions
ScreenSteps and Zendesk Authoring Permission Groups
Zendesk Error: "Couldn't Authenticate You"
Videos, numbered lists, tables, or indenting won't display properly in Zendesk
Import structure (category and sections) from Zendesk HC
Import individual Zendesk articles into ScreenSteps
My Zendesk Help Center is out of sync with ScreenSteps, What do I do?
Not all of my Zendesk categories or sections are showing up in ScreenSteps
Zendesk HC error: {"error":"Couldn't authenticate you"}
Article has a "Not Connected" label to the right of the article title
How to Publish/Push an Entire Manual to Zendesk
What happens if I delete a site that is connected to Zendesk?

API 9

Overview and Authentication (v2 JSON API)
Example requests and responses (v2 JSON API)
Resolving Internal Links in API
Creating Manuals, Chapters and Articles through the API
Updating article content through the API
Why are the links to my images broken?
Python command line exporter
PHP Library
Generating a ScreenSteps API Token

Other Options 4

How to embed your ScreenSteps site into Google Sites
Using iframes to embed ScreenSteps articles in other services
Adding a ScreenSteps search form to your website
Point someone to ScreenSteps when they ask a question in Slack

Presenting Content in Salesforce 3

Displaying ScreenSteps in a Salesforce Tab
Troubleshooting: User can't see embedded help tab in Salesforce
Assign User Profiles to your Connected App in Salesforce

ScreenSteps

Zendesk Error: "Couldn't Authenticate You"

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