ScreenSteps

Videos, numbered lists, tables, or indenting won't display properly in Zendesk

Updated Oct 15, 2018

By default Zendesk won't allow you to use video embed codes and will strip attributes from HTML. In order to embed videos, use numbered lists that start on a number other than "1", maintain proper table and column widths, or use indented text you will need to activate the Display unsafe HTML option to embed videos in your Zendesk Help Center.

Go to your Zendesk Agent Console and open Help Center

Go to your Zendesk Agent Console and open Help Center

Select General Settings

Select General Settings

Check "Display unsafe content"

Check "Display unsafe content"

Scroll to the top and select Update

Scroll to the top and select Update

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