If you are using the ScreenSteps API to pull ScreenSteps content out of a PRIVATE site in ScreenSteps and into your own website then you will need to set your ScreenSteps site to use non-expiring image URLs.
Select your site
![](https://media.screensteps.com/image_assets/assets/001/689/780/original/b222ec65-64a9-406b-98ab-f2ebbb10f1e1.png)
Navigate to Settings
![](https://media.screensteps.com/image_assets/assets/001/689/782/original/7e4b927d-f967-4f6a-a679-2136485d710b.png)
Check box > Update
By default, ScreenSteps keeps all of your images private. That means that image URLs generated by ScreenSteps will expire after a certain time period.
Check this box to turn the setting off.
![](https://media.screensteps.com/image_assets/assets/001/689/784/original/f5f5040f-d01c-448c-8971-9f9073537cf7.png)
If you are using the Zendesk integration and you see broken images then please contact support. There is probably something that needs to be reconfigured on your account.
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