In the Zendesk Help Center, a new section will be created. The viewing permission will depend on what features you have in your current Zendesk plan. If "internal" sections are available on your plan then the section will be created as an "internal" section (only available to agents).

If not, the section will be created as a "restricted" section (only available to logged in users).

In the Zendesk Legacy Web Portal, a forum will be created with the viewing permissions set to "Agent Only".

After the section or forum is created in Zendesk you can go into Zendesk and change the permission setting to whatever you like. From that point forward ScreenSteps will not change the viewing permission setting for the section or forum.