Recent updates
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Assign User Profiles to your Connected App in Salesforce
Updated on Jun 09, 2017ArticleSetting Up ScreenSteps / Integrations / Presenting Content in Salesforce
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Creating a Customer Support Site with ScreenSteps
Updated on May 26, 2017ArticleScreenSteps can be a fantastic tool for decreasing customer support requests, improving user adoption and generally keeping your support team organized and efficient.
Additional Help Resources / Best Practices / Creating a Customer Support Site with ScreenSteps
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Creating a table from a tab-delimited text file
Updated on Apr 11, 2017ArticleIn the desktop editor you can import a tab delimited file that will be converted into a table.
Additional Help Resources / Migrating Existing Content to ScreenSteps / Other Sources
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Adding tables from Microsoft Excel
Updated on Apr 11, 2017ArticleThe desktop software has the ability to convert Microsoft Excel table data on the system clipboard into a table content element in an article.
Additional Help Resources / Migrating Existing Content to ScreenSteps / Office Applications
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Can I host ScreenSteps on my own servers?
Updated on Apr 05, 2017ArticleThere are two parts to ScreenSteps:
- The authoring environment
- The documentation you create
Additional Help Resources / FAQs / Security and Hosting FAQs
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How do I provide a link to a chapter in a manual?
Updated on Jan 20, 2017ArticleCurrently it is not possible to get a public link to a chapter in the latest ScreenSteps web browser app. To get the url you need to navigate to the chapter table of contents in your public website and copy the url from the browser.
Setting Up ScreenSteps / Organizing Content / Chapters
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Does ScreenSteps publish tags to Zendesk?
Updated on Jan 19, 2017ArticleAt the current time ScreenSteps does not support publishing tags to Zendesk.
To add tags to an article you would need to add the tag in the Zendesk interface.
Setting Up ScreenSteps / Integrations / Zendesk Integration
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Configuring the PHP Script
Updated on Jan 12, 2017ArticleNow that you have configured Crowd and ScreenSteps you just need to configure the PHP script.
Using ScreenSteps / Single Sign-on / Using ScreenSteps Remote Authentication with Atlassian Crowd
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Adding an application in Crowd
Updated on Jan 12, 2017ArticleThe first step is to create a new application in Crowd. The PHP will use the new application's credentials when communicating with Crowd.
Using ScreenSteps / Single Sign-on / Using ScreenSteps Remote Authentication with Atlassian Crowd
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Failed Connect error
Updated on Jan 12, 2017ArticleWhen trying to connect to the ScreenStep server from the Windows version of the ScreenSteps desktop software you may see an error similar to this:
(7) Failed connect to your-subdomain.screenstepslive.com:8118
This article will help you troubleshoot the problem.
Using ScreenSteps / Authoring Content / Troubleshooting