ScreenSteps

Enable Salesforce as an Identity Provider and download Metadata file

Article

Troubleshooting SAML for ADFS

Article

On initial setup, after logging in through ADFS, ScreenSteps was presenting this error:

Use pictures

Article

The simples way to improve your documentation is to add more pictures.

Think like a GPS

Article

You readers are trying to reach a destination. Make sure you write docs that help them get there.

Control the scope and detail of your documentation articles

Article

By limiting the scope of each help article you write you will create documentation that is:

• Easier to understand
• Easier to author
• Easier to keep up-to-date
• Easier to use in support situations

Get rid of projects, establish a process

Article

Forget about pointless planning sessions and establish a process that lets you create "just in time" documentation.

Insert your docs where your users need them

Article

"Build it and they will come" is not a documentation strategy.

What is the Launch Pad?

Article

While the desktop editor is designed primarily for editing articles, the Launch Pad window does allow some basic access to articles in your account, articles you are editing, and recent articles you've looked at in the desktop software. It also allows you to create new articles.

How does ScreenSteps handle image resolution between the editors, web interface, and PDF output?

Article

This article will attempt to explain how image data is stored and displayed in the ScreenSteps web interface, desktop editor, and PDF output.

In this article you will see the term pixel scale used to define the ratio of pixels in the horizontal or vertical plane of an image that a monitor uses to display 1 pixel. If you want to understand why images in the ScreenSteps system look the way they do in the desktop editor, the web interface, and in PDF then it helps to have a basic understanding of how monitors display image data.

A normal resolution monitor has a 1:1 pixel scale. The monitor displays one pixel from the image as one pixel on the screen. For an image that is 200 pixels wide by 200 pixels high to be displayed at 100% it would be displayed as a 200x200 image on the monitor.

A high resolution monitor such as an Apple computer with a retina display has a pixel scale of 2:1. For every pixel on the screen two horizontal pixels and two vertical pixels are used from the image data being displayed. This results in 4 pixels from the image being used to display 1 pixel on the screen. For an image that is 400 pixels wide by 400 pixels high to be displayed at 100% it would be displayed as a 200x200 image on the monitor. The end result of displaying more image data in a smaller area is a sharper looking image.

Windows computers will have varying pixels scales such as 1:, 1.25:1, 1.5:1, 2:1, etc.

Generating a Log to Troubleshoot Internet Issues

Article

In order to help troubleshot some issues, the desktop software has a logging feature that creates a detailed log that can be sent to the desktop developers. This article will show you how to use the logging feature if you are asked to do so.