Recent updates
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The @article file
Updated on Jun 11, 2013ArticleThe @article template file is processed by PHP and will generate the content for each article that you are exporting.
Additional Help Resources / Archive / Customizing Templates
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Work your articles
Updated on Jun 10, 2013ArticleAdditional Help Resources / Archive / Default chapter
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Sample templates for download
Updated on Jun 05, 2013ArticleThis article contains links to sample templates that you can use as a starting point.
Additional Help Resources / Archive / Customizing Templates
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The @tofc file
Updated on Jun 05, 2013ArticleThe @tofc template file is processed by PHP and will generate the content for the table of contents file that points to the article files.
Additional Help Resources / Archive / Customizing Templates
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The helpers.php file
Updated on Jun 04, 2013ArticleAdditional Help Resources / Archive / Overview
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Make assignments
Updated on May 24, 2013ArticleAdditional Help Resources / Archive / Default chapter
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How do I Reset My Upload Token?
Updated on May 14, 2013ArticleAdditional Help Resources / Archive / Default chapter
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How to write a great roadblock article
Updated on Nov 13, 2012ArticleHere at Blue Mango, we talk about two types of help articles:
- Those designed to remove roadblocks for your customers, and
- Those designed to provide a road map for your customers
This article focuses on the first type, and will teach you how to create awesome "roadblock" articles. Read more about roadblocks and road maps.
The steps to writing great roadblock articles are:
- Create a great title
- Answer the question with screenshots
- Add a header for each screenshot
- Add instructional text (if needed)
- Publish it
Following these steps will help you approach your documentation in an organized way and allow for you to create a lot of quality “roadblock” articles in very little time.
Additional Help Resources / Best Practices / How to write your documentation
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Why your documentation needs to be online - not locked in a PDF or Word file
Updated on Nov 10, 2012ArticleA lot of organizations deliver their documentation as PDF or Word files. If you are only using PDF and Word files for your documentation, then you are making a big mistake that is impacting the usage of your documentation and probably hurting the efficiency of your business.
In this article we will regularly refer to PDFs, but what applies to PDFs also applies to Word files, PowerPoint, etc.
Additional Help Resources / Best Practices / Other articles
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Evaluating the cost of a documentation system
Updated on Oct 04, 2012ArticleAdditional Help Resources / Best Practices / Other articles