Recent updates
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How to hide the inspector panel in the desktop editor
Updated onArticleIf you need more room in the editor, you can always hide the inspector panel that appears on the right side of the editor. This panel is where properties and revision notes are displayed.
Setting Up ScreenSteps Authoring Content Writing Articles
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Change the size of the sequence annotation
Updated onArticleYou can change the size of sequence annotations in the Content Inspector.
Setting Up ScreenSteps Authoring Content Working with Annotations
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Importing text and images from a wiki or other web page
Updated onArticleWhen moving content from another system that displays your existing content in a web browser it is possible to copy and paste the text and images directly into the ScreenSteps desktop software.
Normally when you select text and images in a web browser tab and try to paste into ScreenSteps only the text will appear. This is because the images are stored on a web server and are not available on your computer. You can workaround this, however, using some browsers. This article will show how to do this using Firefox.
Additional Help Resources Migrating Existing Content to ScreenSteps Web Wikis
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Sending ScreenSteps support information about your computer system
Updated onWorkflowWhen trying to troubleshoot issues with the ScreenSteps desktop application you may be asked to send technical support information about your system. These instructions will show you how to copy information about your computer system to the system clipboard so that you can paste the information into a response to technical support.
Setting Up ScreenSteps Authoring Content Troubleshooting
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Does ScreenSteps export to Microsoft Word or HTML?
Updated onArticleScreenSteps 3 is the last version of the ScreenSteps desktop client that exports Microsoft Word and HTML. Starting with ScreenSteps 4 those export formats were removed.
PDF export is still available but is now done through web browser interface rather than in the desktop application.
If you need to export content from your ScreenSteps account for your own personal backup or for use in other systems you can use the ScreenSteps API.
Additional Help Resources FAQs General FAQs
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Merge cells in a table
Updated onWorkflowThe instructions for merging cells in a table differ slightly depending on which ScreenSteps editor you are using. Select the editor below and follow the steps.
Setting Up ScreenSteps Authoring Content Writing Articles
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The New Desktop Editor (with Workflows)
Updated onArticleBuild your article by opening the Content Block Tray and dragging elements into the outline area of the editor.
Setting Up ScreenSteps Authoring Content Overview of Authoring
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Why can't certain Salesforce users login with Single Sign-on?
Updated onArticleIf you find that certain Salesforce users are able to login but others aren't it is most likely that you need to assign additional User Profiles to your ScreenSteps connected app in Salesforce.
See here:
Using ScreenSteps Single Sign-on and SCIM Salesforce
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ScreenSteps and Zendesk Guide Viewing Permissions
Updated onWorkflowIn September 2018 Zendesk announced a new approach to viewing permissions in Zendesk (See the announcement).
This change will require an update to the ScreenSteps application and how it sets viewing permissions for articles that are created in ScreenSteps and then published to Zendesk.
Note: During this public beta period you will need to contact our support team to enable this feature on your account.
Setting Up ScreenSteps Integrations Zendesk Integration
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Is my content backed up?
Updated onArticleWe perform regular database backups to be used for disaster recovery in the case of the failure of our database server.
Each time you save an article a revision is stored that you can restore yourself inside of your account.
How to publish or restore a previous version of an article
You can also use our API to perform manual backups that you can store at your own location.
We also provide a command line tool that uses the ScreenSteps JSON API to download your articles and store them as HTML files.
Additional Help Resources FAQs Security and Hosting FAQs