Why does ScreenSteps freeze when I try to capture the screen?Updated onArticle
We have seen a handful of reports where the ScreenSteps application will start a screen capture session but then appear to freeze. Check that you don't have another screen capture application running at the same time. If you trigger both screen capture applications at the same time ScreenSteps can appear to freeze.
Setting Up ScreenSteps Authoring Content Troubleshooting
Adding screenshots from a mobile deviceUpdated onArticle
We are often asked whether we have a mobile app for creating tutorials that demonstrate how to do a task on a mobile device. Well... we don't have a mobile app. But that shouldn't stop you from making how-to tutorials for a mobile device! You can still use ScreenSteps to make documentation for your mobile app.
Setting Up ScreenSteps Authoring Content Working with Images
Does ScreenSteps support multiple Zendesk brands?Updated onArticle
Yes. Each Zendesk brand has its own Zendesk url. For example:
You will just need to configure a separate site in ScreenSteps for each brand. ScreenSteps treats each brand as a separate Zendesk account.
Setting Up ScreenSteps Integrations Zendesk Integration
Customizing what is printedUpdated onArticle
The Print Article feature uses a print CSS stylesheet to format the web page for printing. This print stylesheet can be customized by adding print CSS to your site. To do this you will need to have someone who is very comfortable with CSS make modifications to your default CSS.
Our support team cannot offer support on print specific CSS, but if you need a custom stylesheet developed for your site then you can ask to speak with our Professional Services team to see about having some custom development work done for your site.
Additional Help Resources FAQs General FAQs
What is a Manual?Updated onArticle
This article will help you understand what a manual is in ScreenSteps.
Setting Up ScreenSteps Organizing Content Manuals