Recent updates
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ScreenSteps Employee Training Features
Updated onArticleAdditional Help Resources Best Practices List of videos
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ScreenSteps Basic Knowledge Base
Updated onArticleAdditional Help Resources Best Practices List of videos
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Decrease Support Tickets
Updated onArticleIn this webinar, you'll learn how to write documentation that decreases the time it takes to resolve basic support tickets and reduce the number of support tickets you receive over time.
Additional Help Resources Best Practices List of videos
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How Should I Organize ScreenSteps?
Updated onArticleOnce your knowledge base moves beyond a few FAQs, you will quickly start wondering about how you should organize your B2B software knowledge base.
Setting Up ScreenSteps Organizing Content Overview of Organization
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Enable Salesforce as an Identity Provider and download Metadata file
Updated onArticleYour Salesforce.com will need to have a security certificate in order to use SAML. If you don't already have a security certificate, follow these instructions to generate a self-signed certificate.
Additional Help Resources Salesforce and ScreenSteps Single Sign-On with Salesforce (SAML) Articles
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Troubleshooting SAML for ADFS
Updated onArticleOn initial setup, after logging in through ADFS, ScreenSteps was presenting this error:
Using ScreenSteps Single Sign-on and SCIM Using SAML
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Use pictures
Updated onArticleThe simples way to improve your documentation is to add more pictures.
Additional Help Resources Best Practices A recipe for great documentation
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Think like a GPS
Updated onArticleYou readers are trying to reach a destination. Make sure you write docs that help them get there.
Additional Help Resources Best Practices A recipe for great documentation
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Control the scope and detail of your documentation articles
Updated onArticleBy limiting the scope of each help article you write you will create documentation that is:
- Easier to understand
- Easier to author
- Easier to keep up-to-date
- Easier to use in support situations
Additional Help Resources Best Practices A recipe for great documentation
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Get rid of projects, establish a process
Updated onArticleForget about pointless planning sessions and establish a process that lets you create "just in time" documentation.
Additional Help Resources Best Practices A recipe for great documentation