This article will answer common security questions organizations have about the ScreenSteps Browser Extension.

Q: What does the browser extension do?
A: The ScreenSteps Browser Extension allows organizations to add contextual help articles to any web application their employees use. It presents a "bell" on the screen that, when expanded, will show suggested articles and a search box.

Q: Does the extension require any modification to the application websites to work (i.e. Salesforce, nCino, etc.)
A: No

Q: How does the extension know what help to suggest?
A: When a user logs into the extension, the browser downloads a text file containing a list of mappings. These mappings contain Regular Expressions and jQuery selectors that map to ID#s. As the user is browsing to different pages, the extension checks to see if the page matches one of the mappings in the local file. If there is a match then the extension will request the list of articles from the ScreenSteps server that corresponds to the ID of the matched mapping.

Q: Is user browser history sent to the ScreenSteps servers?
A: No

Q: Do we track browser activity?
A: No. We only log requests that are made for articles to the ScreenSteps server

Q: Why does the browser extension need to "Read and change all your data on all websites"?
A: In order to inspect the the HTML on each web page to see if a Channel applies to the page as well as insert the browser extension into the current web page for display. No web content from a web browsing session is ever sent to the ScreenSteps servers. All checks are performed locally on the user's computer.

If you have additional questions, please don't hesitate to reach out to our team.