Recent updates
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How to Provide Feedback to Editors (Using Notes)
Updated onArticleYou can include notes and author feedback on individual content blocks.
Setting Up ScreenSteps Authoring Content Working with a Team of Authors
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How to Assign and Set the Status of an Article
Updated onArticleYou can use article status to track the progress of an article from creation to review to approval. This setting is only to help you with your workflow. It does not affect how the article is displayed to the end user.
Setting Up ScreenSteps Authoring Content Working with a Team of Authors
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How to View Revision Notes and Other Activity for an Article
Updated onArticleThe Activity Stream shows a history of who modified an article and when. The activity stream can contain notes about changes that were made to an article as well. The Activity Stream is available in the web application only.
Revision notes are notes that can be added to an article (or specific content blocks within the article) in order to communicate with other authors about changes that need to be made. Revision notes can be created and viewed in the web or desktop editor.
Setting Up ScreenSteps Authoring Content Working with a Team of Authors
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How to Uninstall the ScreenSteps Browser Extension
Updated onWorkflowIf you do not wish to use the ScreenSteps Browser Extension anymore, you can uninstall it by following the steps below.
Using ScreenSteps Contextual Help Setting up Contextual Help
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How to Allow a Contributor to Edit PDF Templates
Updated onArticleIf you have a Contributor that you'd like to be able to edit PDF templates, you can give them access to do so by following the steps below.
Using ScreenSteps PDFs Getting Started with PDFs
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How to Find Article Views from within the Article Preview
Updated onArticleYou can get a quick pulse on the popularity of a particular article directly within the article preview space.
Using ScreenSteps Admin Tasks Reports
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How to Preview your Site Before Publishing in the 2015 (Old) Template
Updated onArticleSetting Up ScreenSteps Customize Your Site Customizing the 2015 (Old) Template
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How to Resend a ScreenSteps Invitation to a User
Updated onArticleIf a user hasn't accepted their initial invitation to ScreenSteps, you can resend the email by following these steps:
Using ScreenSteps Admin Tasks Users (Admins, Contributors, and Readers)
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How to add a lightbox to images in Zendesk Help Center
Updated onArticleAdding a lightbox to images in Zendesk isn't officially supported by ScreenSteps staff. There are a lot of customizations that you can make to your Zendesk Help Center so it is possible that the documentation below will not work depending on how you have designed your help center. But these instructions should give you the information you need to set things up. You will need to undrestand a bit about javascript and CSS to add the lightbox feature.
Setting Up ScreenSteps Integrations Zendesk Integration