Recent updates
-
How to Navigate to the Table of Contents (TOC)
Updated onArticleSetting Up ScreenSteps Organizing Content Overview of Organization
-
How to make it so manuals aren't left-aligned in the 2015 (Old) Template
Updated onArticleSetting Up ScreenSteps Customize Your Site Customizing the 2015 (Old) Template
-
How to Create your First ScreenSteps Knowledge Base
Updated onWorkflowIn this article, you will learn how to build the basic structure of your ScreenSteps knowledge base.
Setting Up ScreenSteps Overview of ScreenSteps Using ScreenSteps
-
How to Publish Comments
Updated onArticleIf you have turned on Comment Moderation, an Admin/Editor will need to publish (previously referred to as approve) comments made by end users before they are visible on your published articles.
Note: Comments made by a user with admin or contributor permissions will publish automatically regardless of Comment Moderation being turned on, as these are considered trusted users.
To publish comments, follow these steps:
Setting Up ScreenSteps Customize Your Site Comments and Ratings
-
How to Archive Comments
Updated onArticleArchiving comments indicates to other moderators that it has been processed, without publishing it publicly on the article page or deleting it entirely.
Scenarios this works well for include:
- If you opt to reply to a comment using a method other than a comment response (via email, support ticket, etc.) due to complexity or privacy concerns
- If your internal team uses comments for noting needed changes to an article and the change has been made
Setting Up ScreenSteps Customize Your Site Comments and Ratings
-
How to Delete Comments
Updated onArticleSetting Up ScreenSteps Customize Your Site Comments and Ratings
-
How to Respond to Comments on an Article
Updated onArticleSetting Up ScreenSteps Customize Your Site Comments and Ratings
-
How do I create articles in a manual?
Updated onArticleThis article will show you how to create an article in a chapter in a manual.
Setting Up ScreenSteps Organizing Content Manuals
-
How to Modify the Home Page Template
Updated onArticleSetting Up ScreenSteps Customize Your Site Customizing the 2019 (New) Template
-
How to Navigate to Site Settings
Updated onArticleThis article explains how to navigate to the Site Settings section for your ScreenSteps site.
Setting Up ScreenSteps Organizing Content Sites