Recent updates
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Zendesk Error: "Couldn't Authenticate You"
Updated onArticleIf you see this error it means that the credentials that ScreenSteps is using to connect to Zendesk are being rejected by Zendesk. You will need to update your connection settings.
How to update your Zendesk connection settings in ScreenSteps
Setting Up ScreenSteps Integrations Zendesk Integration
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How to get your Zendesk API key
Updated onArticleFor instructions on generating a Zendesk API key refer to the following article in the Zendesk Help Center:
https://support.zendesk.com/hc/en-us/articles/226022787-Generating-a-new-API-token-
Setting Up ScreenSteps Integrations Zendesk Integration
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Does ScreenSteps include any analytics or usage reports?
Updated onArticleAnalytics is only included with the Small Business Plan and above to be used on internal documentation. Public facing knowledge bases are not eligible for analytics with ScreenSteps.
But you can install 3rd party tracking code such as Google Analytics into any of your sites.
Additional Help Resources FAQs General FAQs
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What the Word user guide structure looks like in ScreenSteps
Updated onArticleScreenSteps organizes your manuals in a knowledge base. Each manual is represented by a tile.
Additional Help Resources Migrating Existing Content to ScreenSteps Office Applications
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Transferring a Word User Guide to the ScreenSteps structure
Updated onArticleIf you are transferring a Word user guide to ScreenSteps, you don't want to simply copy and paste your entire guide (100+ pages) into one ScreenSteps article. Follow these instructions for organizing your Word content into ScreenSteps.
Additional Help Resources Migrating Existing Content to ScreenSteps Office Applications
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The structure of a typical user guide
Updated onArticleWe will examine the following publicly available user guides:
Additional Help Resources Migrating Existing Content to ScreenSteps Office Applications
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Importing Google Docs documents
Updated onArticleSave as Word doc and then copy and paste from there
Additional Help Resources Migrating Existing Content to ScreenSteps Other Sources
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The 2 Most Important Kind of Help Articles In Your Knowledge Base [Webinar]
Updated onArticleThis article contains portions of the webinar that was held on April 27, 2015. The recorded webinar was broken up by topic to make it easier to understand.
Additional Help Resources Best Practices List of videos
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I have set up Single Sign-on but when my users come to my site they are being redirected to the ScreenSteps login page - What is wrong?
Updated onArticleMake sure that you have either set Single Sign-on to be active for your entire account or that you have attached your site to the Single Sign-on endpoint.
See here:
How do I tell ScreenSteps to use an authentication endpoint to log users in?
Using ScreenSteps Single Sign-on and SCIM Single Sign-on FAQs
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Change the order of images
Updated onArticleYou can change the order of images in an article by clicking and dragging on the image in the left-hand navigation.
Setting Up ScreenSteps Authoring Content Working with Images