ScreenSteps

How many revisions of an article does ScreenSteps store?

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ScreenSteps currently stores an unlimited number of revisions for your articles. We are working on a plan in the future that will limit this to some degree and consolidate older revisions. Before implementing this change we will be seeking customer input and will give plenty of notification for any changes.

Resellers purchasing ScreenSteps

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If you are a reseller purchasing a ScreenSteps account on behalf of your client, here is some information you may find helpful.

Publishing to a Zendesk Sandbox

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When you set up a sandbox in Zendesk it creates a totally separate Help Center in Zendesk. This means: You will need to have a separate Zendesk account name in your ScreenSteps settings. All of your article IDs will be different between the sandbox Help Center and your production Help Center. This prevents you from preparing all of your content in a sandbox and then just "switching things over" to the production Help Center. If you are going to use a sandbox to stage your content in Zendesk then there are two approaches you can take when switch to your production Help Center.

How do you move articles created in the Zendesk Legacy Web Portal to Zendesk Help Center and vice versa?

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This article is only for customers who have a ScreenSteps site that they use to publish to the Zendesk Legacy Web Portal and who now want to be able to publish to the Zendesk Help Center.

Can ScreenSteps publish articles in multiple languages to Zendesk?

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No and Yes.

What are article aliases?

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Many times customers want to have the same article show up either in two places in the same manual or in two manuals in the same site. Integrations with external services such as Zendesk create complications with this as they don't allow the same article to appear in two different locations. Each article can only appear once in their services. ScreenSteps uses the concept of aliases to solve this problem.

Organizing Your SOPs and Policy docs

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What size screenshot should I get?

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We recommend limiting your image width to 800 pixels.

Automate Training Activities

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In this webinar recording, I explain (at a high level) how you could make self-contained employee training courses that automate the employee training experience.

Choose an Outcome

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