Recent updates
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Publishing to a Zendesk Sandbox
Updated onArticleWhen you set up a sandbox in Zendesk it creates a totally separate Help Center in Zendesk. This means: You will need to have a separate Zendesk account name in your ScreenSteps settings. All of your article IDs will be different between the sandbox Help Center and your production Help Center. This prevents you from preparing all of your content in a sandbox and then just "switching things over" to the production Help Center. If you are going to use a sandbox to stage your content in Zendesk then there are two approaches you can take when switch to your production Help Center.
Setting Up ScreenSteps Integrations Zendesk Integration
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How do you move articles created in the Zendesk Legacy Web Portal to Zendesk Help Center and vice versa?
Updated onArticleThis article is only for customers who have a ScreenSteps site that they use to publish to the Zendesk Legacy Web Portal and who now want to be able to publish to the Zendesk Help Center.
Setting Up ScreenSteps Integrations Zendesk Integration
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Can ScreenSteps publish articles in multiple languages to Zendesk?
Updated onArticleNo and Yes.
Setting Up ScreenSteps Integrations Zendesk Integration
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What are article aliases?
Updated onArticleMany times customers want to have the same article show up either in two places in the same manual or in two manuals in the same site. Integrations with external services such as Zendesk create complications with this as they don't allow the same article to appear in two different locations. Each article can only appear once in their services. ScreenSteps uses the concept of aliases to solve this problem.
Setting Up ScreenSteps Organizing Content Articles
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Organizing Your SOPs and Policy docs
Updated onArticleAdditional Help Resources Best Practices List of videos
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What size screenshot should I get?
Updated onArticleWe recommend limiting your image width to 800 pixels.
Setting Up ScreenSteps Authoring Content Working with Images
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Automate Training Activities
Updated onArticleIn this webinar recording, I explain (at a high level) how you could make self-contained employee training courses that automate the employee training experience.
Additional Help Resources Best Practices List of videos
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Choose an Outcome
Updated onArticleAdditional Help Resources Best Practices List of videos
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ScreenSteps and Zendesk
Updated onArticleAdditional Help Resources Best Practices List of videos
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Using ScreenSteps Employee Features
Updated onArticleAdditional Help Resources Best Practices List of videos