Recent updates
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Automate Training Activities
Updated onArticleIn this webinar recording, I explain (at a high level) how you could make self-contained employee training courses that automate the employee training experience.
Additional Help Resources Best Practices List of videos
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Choose an Outcome
Updated onArticleAdditional Help Resources Best Practices List of videos
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ScreenSteps and Zendesk
Updated onArticleAdditional Help Resources Best Practices List of videos
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Using ScreenSteps Employee Features
Updated onArticleAdditional Help Resources Best Practices List of videos
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ScreenSteps Employee Training Features
Updated onArticleAdditional Help Resources Best Practices List of videos
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ScreenSteps Basic Knowledge Base
Updated onArticleAdditional Help Resources Best Practices List of videos
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Decrease Support Tickets
Updated onArticleIn this webinar, you'll learn how to write documentation that decreases the time it takes to resolve basic support tickets and reduce the number of support tickets you receive over time.
Additional Help Resources Best Practices List of videos
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How Should I Organize ScreenSteps?
Updated onArticleOnce your knowledge base moves beyond a few FAQs, you will quickly start wondering about how you should organize your B2B software knowledge base.
Setting Up ScreenSteps Organizing Content Overview of Organization
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Enable Salesforce as an Identity Provider and download Metadata file
Updated onArticleYour Salesforce.com will need to have a security certificate in order to use SAML. If you don't already have a security certificate, follow these instructions to generate a self-signed certificate.
Additional Help Resources Salesforce and ScreenSteps Single Sign-On with Salesforce (SAML) Articles
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Troubleshooting SAML for ADFS
Updated onArticleOn initial setup, after logging in through ADFS, ScreenSteps was presenting this error:
Using ScreenSteps Single Sign-on and SCIM Using SAML