ScreenSteps

Creating a table from a tab-delimited text file

Article

In the desktop editor you can import a tab delimited file that will be converted into a table.

Adding tables from Microsoft Excel

Article

The desktop software has the ability to convert Microsoft Excel table data on the system clipboard into a table content element in an article.

Can I host ScreenSteps on my own servers?

Article

There are two parts to ScreenSteps:

• The authoring environment
• The documentation you create

Does ScreenSteps publish tags to Zendesk?

Article

At the current time ScreenSteps does not support publishing tags to Zendesk.

To add tags to an article you would need to add the tag in the Zendesk interface.

Configuring the PHP Script

Article

Now that you have configured Crowd and ScreenSteps you just need to configure the PHP script.

Adding an application in Crowd

Article

The first step is to create a new application in Crowd. The PHP will use the new application's credentials when communicating with Crowd.

Failed Connect error

Article

When trying to connect to the ScreenStep server from the Windows version of the ScreenSteps desktop software you may see an error similar to this:

(7) Failed connect to your-subdomain.screenstepslive.com:8118

This article will help you troubleshoot the problem.

Uploading the PHP scripts

Article

Before you begin you will need to upload the PHP scripts to your server. Since the Crowd API uses the SOAP protocol the PHP scripts rely on the PHP SOAP extension being installed on the server.

Overview

Article

Using the Remote Authentication feature of ScreenSteps you can use Atlassian Crowd to manage who has access to ScreenSteps content. When you use Remote Authentication, ScreenSteps uses a 3rd party service to authenticate users rather than the built-in authentication.

We have written a PHP script that uses the Crowd SOAP API via the PHP Client Library for Atlassian Crowd by Infinite Campus, Inc. to check if a user has rights to log into ScreenSteps. This chapter will walk you through how to configure Crowd, ScreenSteps and the PHP script in order to get Remote Authentication working.

Why I am seeing fewer than 10 results on a page when searching?

Article

Depending on your account setup you may occasionally see fewer than 10 results per page even when they are 10 or more search results returned.

You will see links to the additional pages to see the remaining results.

This is caused by the use of alias articles on the account. Each alias article is returned as a separate result. ScreenSteps aggregates the duplicate results into a single result with links to each manual that result belongs in under the search result.

So, even though the search returned 10 results for the first page, they have been de-duplicated and then given links to the context of each article.

There currently is not a workaround for this besides not using aliases on your account.

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