Recent updates
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What are article aliases?
Updated onArticleMany times customers want to have the same article show up either in two places in the same manual or in two manuals in the same site. Integrations with external services such as Zendesk create complications with this as they don't allow the same article to appear in two different locations. Each article can only appear once in their services. ScreenSteps uses the concept of aliases to solve this problem.
Setting Up ScreenSteps Organizing Content Articles
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Organizing Your SOPs and Policy docs
Updated onArticleAdditional Help Resources Best Practices List of videos
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Resolving Internal Links in API
Updated onArticleInternal links in ScreenSteps use data-attributes to expose the ID of the article you are trying to. A typical URL might look like this:
<a href="../../1/l/2-title" data-internal-link-id="24" data-internal-link="lesson" data-internal-manual-id="52" target="_blank">My link</a>
This table explains the meaning of these items:
Setting Up ScreenSteps Integrations API
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What size screenshot should I get?
Updated onArticleWe recommend limiting your image width to 800 pixels.
Setting Up ScreenSteps Authoring Content Working with Images
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Automate Training Activities
Updated onArticleIn this webinar recording, I explain (at a high level) how you could make self-contained employee training courses that automate the employee training experience.
Additional Help Resources Best Practices List of videos
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Choose an Outcome
Updated onArticleAdditional Help Resources Best Practices List of videos
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ScreenSteps and Zendesk
Updated onArticleAdditional Help Resources Best Practices List of videos
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Using ScreenSteps Employee Features
Updated onArticleAdditional Help Resources Best Practices List of videos
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ScreenSteps Employee Training Features
Updated onArticleAdditional Help Resources Best Practices List of videos
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ScreenSteps Basic Knowledge Base
Updated onArticleAdditional Help Resources Best Practices List of videos