ScreenSteps

What are article aliases?

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Many times customers want to have the same article show up either in two places in the same manual or in two manuals in the same site. Integrations with external services such as Zendesk create complications with this as they don't allow the same article to appear in two different locations. Each article can only appear once in their services. ScreenSteps uses the concept of aliases to solve this problem.

Organizing Your SOPs and Policy docs

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Resolving Internal Links in API

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Internal links in ScreenSteps use data-attributes to expose the ID of the article you are trying to. A typical URL might look like this:

<a href="../../1/l/2-title" data-internal-link-id="24" data-internal-link="lesson" data-internal-manual-id="52" target="_blank">My link</a>

This table explains the meaning of these items:

What size screenshot should I get?

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We recommend limiting your image width to 800 pixels.

Automate Training Activities

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In this webinar recording, I explain (at a high level) how you could make self-contained employee training courses that automate the employee training experience.

Choose an Outcome

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ScreenSteps and Zendesk

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Using ScreenSteps Employee Features

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ScreenSteps Employee Training Features

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ScreenSteps Basic Knowledge Base

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