Recent updates
-
How to track individual users on your site
Updated onArticleIf you use an analytics service that allows you track individual users by name you can use the
ScreenStepsViewerjavascript object identify users that are logged in.You will want to first check for the existence of the object. It will only be present for users that are logged into your ScreenSteps site.
Here is some example javascript that you will need to adapt to your own needs:
Using ScreenSteps Admin Tasks Reports
-
Adding context sensitive support to your application using ScreenSteps
Updated onArticleMany customers ask about using ScreenSteps to add context sensitive support to their application. The simple answer is, "yes", but it does require some work from your end.
Additional Help Resources Best Practices Creating a Customer Support Site with ScreenSteps
-
ScreenSteps 2.9 has been discontinued
Updated onArticleScreenSteps 2.9 is not longer supported with the online ScreenSteps service (formerly know as ScreenSteps Live).
The latest version of ScreenSteps is version 4. If you have an active ScreenSteps account then this is included in your subscription and you can download the latest version here:
Additional Help Resources FAQs General FAQs
-
Why does ScreenSteps freeze when I try to capture the screen?
Updated onArticleWe have seen a handful of reports where the ScreenSteps application will start a screen capture session but then appear to freeze. Check that you don't have another screen capture application running at the same time. If you trigger both screen capture applications at the same time ScreenSteps can appear to freeze.
Setting Up ScreenSteps Authoring Content Troubleshooting
-
Adding screenshots from a mobile device
Updated onArticleWe are often asked whether we have a mobile app for creating tutorials that demonstrate how to do a task on a mobile device. Well... we don't have a mobile app. But that shouldn't stop you from making how-to tutorials for a mobile device! You can still use ScreenSteps to make documentation for your mobile app.
Setting Up ScreenSteps Authoring Content Working with Images
-
Does ScreenSteps support multiple Zendesk brands?
Updated onArticleYes. Each Zendesk brand has its own Zendesk url. For example:
- https://brand1.zendesk.com
- https://brand2.zendesk.com
You will just need to configure a separate site in ScreenSteps for each brand. ScreenSteps treats each brand as a separate Zendesk account.
Setting Up ScreenSteps Integrations Zendesk Integration
-
Customizing what is printed
Updated onArticleThe Print Article feature uses a print CSS stylesheet to format the web page for printing. This print stylesheet can be customized by adding print CSS to your site. To do this you will need to have someone who is very comfortable with CSS make modifications to your default CSS.
Our support team cannot offer support on print specific CSS, but if you need a custom stylesheet developed for your site then you can ask to speak with our Professional Services team to see about having some custom development work done for your site.
Additional Help Resources FAQs General FAQs
-
What is a Manual?
Updated onArticleThis article will help you understand what a manual is in ScreenSteps.
Setting Up ScreenSteps Organizing Content Manuals