Your Salesforce.com will need to have a security certificate in order to use SAML. If you don't already have a security certificate, follow these instructions to generate a self-signed certificate.
On initial setup, after logging in through ADFS, ScreenSteps was presenting this error:
The simples way to improve your documentation is to add more pictures.
You readers are trying to reach a destination. Make sure you write docs that help them get there.
By limiting the scope of each help article you write you will create documentation that is:
Forget about pointless planning sessions and establish a process that lets you create "just in time" documentation.
"Build it and they will come" is not a documentation strategy.
While the desktop editor is designed primarily for editing articles, the Launch Pad window does allow some basic access to articles in your account, articles you are editing, and recent articles you've looked at in the desktop software. It also allows you to create new articles.
This article will attempt to explain how image data is stored and displayed in the ScreenSteps web interface, desktop editor, and PDF output.
In this article you will see the term pixel scale used to define the ratio of pixels in the horizontal or vertical plane of an image that a monitor uses to display 1 pixel. If you want to understand why images in the ScreenSteps system look the way they do in the desktop editor, the web interface, and in PDF then it helps to have a basic understanding of how monitors display image data.
A normal resolution monitor has a 1:1 pixel scale. The monitor displays one pixel from the image as one pixel on the screen. For an image that is 200 pixels wide by 200 pixels high to be displayed at 100% it would be displayed as a 200x200 image on the monitor.
A high resolution monitor such as an Apple computer with a retina display has a pixel scale of 2:1. For every pixel on the screen two horizontal pixels and two vertical pixels are used from the image data being displayed. This results in 4 pixels from the image being used to display 1 pixel on the screen. For an image that is 400 pixels wide by 400 pixels high to be displayed at 100% it would be displayed as a 200x200 image on the monitor. The end result of displaying more image data in a smaller area is a sharper looking image.
Windows computers will have varying pixels scales such as 1:, 1.25:1, 1.5:1, 2:1, etc.
In order to help troubleshot some issues, the desktop software has a logging feature that creates a detailed log that can be sent to the desktop developers. This article will show you how to use the logging feature if you are asked to do so.