Recent updates
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How can I change where page breaks appear in PDF documents?
Updated onArticleWhile it is not possible to insert page breaks into an article, it is possible to affect where page breaks appear at a higher level. Using Custom CSS you can specify that page breaks should occur after every level 1 heading or that no page breaks should appear between articles when exporting a manual. You can also specify a maximum height for images. If the maximum height is smaller then it is more likely that the text and image can stay together. Refer to our Custom CSS article for examples.
Using ScreenSteps PDFs Managing PDF Templates
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Assign User Profiles to your Connected App in Salesforce
Updated onArticleSetting Up ScreenSteps Integrations Presenting Content in Salesforce
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Creating a Customer Support Site with ScreenSteps
Updated onArticleScreenSteps can be a fantastic tool for decreasing customer support requests, improving user adoption and generally keeping your support team organized and efficient.
Additional Help Resources Best Practices Creating a Customer Support Site with ScreenSteps
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Creating a table from a tab-delimited text file
Updated onArticleIn the desktop editor you can import a tab delimited file that will be converted into a table.
Additional Help Resources Migrating Existing Content to ScreenSteps Other Sources
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Can I host ScreenSteps on my own servers?
Updated onArticleThere are two parts to ScreenSteps: The authoring environment The documentation you create
Additional Help Resources FAQs Security and Hosting FAQs
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Does ScreenSteps publish tags to Zendesk?
Updated onArticleAt the current time ScreenSteps does not support publishing tags to Zendesk. To add tags to an article you would need to add the tag in the Zendesk interface.
Setting Up ScreenSteps Integrations Zendesk Integration
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Configuring the PHP Script
Updated onArticleNow that you have configured Crowd and ScreenSteps you just need to configure the PHP script.
Using ScreenSteps Single Sign-on and SCIM Using ScreenSteps Remote Authentication with Atlassian Crowd
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Adding an application in Crowd
Updated onArticleThe first step is to create a new application in Crowd. The PHP will use the new application's credentials when communicating with Crowd.
Using ScreenSteps Single Sign-on and SCIM Using ScreenSteps Remote Authentication with Atlassian Crowd
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Failed Connect error
Updated onArticleWhen trying to connect to the ScreenStep server from the Windows version of the ScreenSteps desktop software you may see an error similar to this: (7) Failed connect to your-subdomain.screenstepslive.com:8118 This article will help you troubleshoot the problem.
Setting Up ScreenSteps Authoring Content Troubleshooting
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Uploading the PHP scripts
Updated onArticleBefore you begin you will need to upload the PHP scripts to your server. Since the Crowd API uses the SOAP protocol the PHP scripts rely on the PHP SOAP extension being installed on the server.
Using ScreenSteps Single Sign-on and SCIM Using ScreenSteps Remote Authentication with Atlassian Crowd