Links to ScreenSteps articles that are added to Microsoft Word do not open properly

Updated Aug 16, 2018

This article discusses issues with opening links to ScreenSteps articles that have been added to a Microsoft Office document. The issue can occur if your account uses Single Sign-on with your ScreenSteps account.

If your ScreenSteps account uses Single Sign-on to log your users in then you may experience problems opening links to ScreenSteps articles when clicking on them in a Microsoft Office document. Rather than opening the article in the default browser, you are taken to the root of your ScreenSteps account.

The issue has to do with how Microsoft Office products try to open links. Rather than sending the link to the default browser, Office tries to communicate with the web server and creates a new user session. For a full description of the problem, as well as suggested workarounds by Microsoft, please refer to the following article on their website:

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