How to Get Support from ScreenSteps

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When is Support Available?

Support team members are available to answer questions or address concerns from 9am to 8pm EST Monday-Friday (excluding major US holidays).

How to Open a Support Ticket

You can either email <[email protected]> or fill out this support request form to start a ticket. If you are experiencing a technical issue or want to report a bug, please use this channel to reach out.

How to Chat with Support

For quick questions, you can start a chat session via the ? button in the bottom right corner of your admin site.


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