ScreenSteps

7.8 The 2 Most Important Kind of Help Articles In Your Knowledge Base [Webinar]

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This article contains portions of the webinar that was held on April 27, 2015. The recorded webinar was broken up by topic to make it easier to understand.

Goal of the webinar

The goal of the webinar was to help you know what to write. One of the biggest struggles you will face is writer's block. This webinar will help you know what kind of documentation to write, and how to write it.

To know what users need and how to format your documentation, we use two frameworks. Click the links to below to learn what your users need and how to format your documentation.

The SaaS Education Lifecycle

We came up with a framework to help us understand what SaaS users need, which helps us know what to write about. Go through the links below to see each stage of the SaaS Education Lifecycle.

Create your knowledge base!

Now that you know how to create great articles, start writing! After you get a few articles written up, you will want to begin organizing your documentation to make it easier for browsing. Check out >> Organizing your knowledge base for tips and ideas on how to group content together.

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