7.11 ScreenSteps and Zendesk
Updated Mar 08, 2018
Best Practices
5. Other articles
5
- 5.1 How to figure out why people don't use your documentation
- 5.2 Creating engaging documentation: Motivation matters more than Learning Styles
- 5.3 Evaluating the cost of a documentation system
- 5.4 Why your documentation needs to be online - not locked in a PDF or Word file
- 5.5 Transferring your client's processes to ScreenSteps: The first 30 days for Business Process Outsourcers
7. List of videos
12
- 7.1 How to get employees to read your docs
- 7.2 Choose an Outcome
- 7.3 Automate Training Activities
- 7.4 Organizing Your SOPs and Policy docs
- 7.5 2015 (Old )Site Template Customizations [Webinar]
- 7.6 Decrease Support Tickets
- 7.7 Create and Organize Documentation
- 7.8 The 2 Most Important Kind of Help Articles In Your Knowledge Base [Webinar]
- 7.9 ScreenSteps Employee Training Features
- 7.10 Using ScreenSteps Employee Features
- 7.11 ScreenSteps and Zendesk
- 7.12 ScreenSteps Basic Knowledge Base
Other Resources
-
Setting Up ScreenSteps
- Overview of ScreenSteps
- Organizing Content
- Customize Your Site
- Integrations
-
Using ScreenSteps
- Admin Tasks
- Authoring Content
- PDFs
- Contextual Help
- Creating Courses
- Single Sign-on
-
Additional Help Resources
- Example Content
- Announcements
- FAQs
- Course Materials
- Migrating Existing Content to ScreenSteps
- Salesforce and ScreenSteps
- Implementation Guides
Recently Updated Articles
- Add ScreenSteps Styles, Foldable Sections, and Workflow features to Zendesk HC
- Using ScreenSteps for Customer Support: Where should I publish my content?
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- Adding Contributor Permissions to an Article
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