ScreenSteps and Zendesk
Updated Mar 08, 2018
Best Practices
Other articles
5
- How to figure out why people don't use your documentation
- Creating engaging documentation: Motivation matters more than Learning Styles
- Evaluating the cost of a documentation system
- Why your documentation needs to be online - not locked in a PDF or Word file
- Transferring your client's processes to ScreenSteps: The first 30 days for Business Process Outsourcers
List of videos
12
- How to get employees to read your docs
- Choose an Outcome
- Automate Training Activities
- Organizing Your SOPs and Policy docs
- Customizations [Webinar]
- Decrease Support Tickets
- Create and Organize Documentation
- The 2 Most Important Kind of Help Articles In Your Knowledge Base [Webinar]
- ScreenSteps Employee Training Features
- Using ScreenSteps Employee Features
Other Resources
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Setting Up ScreenSteps
- Overview of ScreenSteps
- Organizing Content
- Customize Your Site
- Integrations
-
Using ScreenSteps
- Admin Tasks
- Authoring Content
- PDFs
- Contextual Help
- Creating Courses
- Single Sign-on
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Additional Help Resources
- Announcements
- Best Practices
- FAQs
- Course Materials
- Migrating Existing Content to ScreenSteps
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