7.11 ScreenSteps and Zendesk
Updated
Best Practices
2. A recipe for great documentation 7
3. How to write your documentation 1
4. Managing your documentation 1
5. Other articles 5
- 5.1 How to figure out why people don't use your documentation
- 5.2 Creating engaging documentation: Motivation matters more than Learning Styles
- 5.3 Evaluating the cost of a documentation system
- 5.4 Why your documentation needs to be online - not locked in a PDF or Word file
- 5.5 Transferring your client's processes to ScreenSteps: The first 30 days for Business Process Outsourcers
6. Creating a Customer Support Site with ScreenSteps 2
7. List of videos 12
- 7.1 How to get employees to read your docs
- 7.2 Choose an Outcome
- 7.3 Automate Training Activities
- 7.4 Organizing Your SOPs and Policy docs
- 7.5 How to Customize the 2015 (Old) Site Template [Webinar]
- 7.6 Decrease Support Tickets
- 7.7 Create and Organize Documentation
- 7.8 The 2 Most Important Kind of Help Articles In Your Knowledge Base [Webinar]
- 7.9 ScreenSteps Employee Training Features
- 7.10 Using ScreenSteps Employee Features
- 7.11 ScreenSteps and Zendesk
- 7.12 ScreenSteps Basic Knowledge Base
Other Resources
- Overview of ScreenSteps
- Organizing Content
- Customize Your Site
- Integrations
- Admin Tasks
- Authoring Content
- PDFs
- Contextual Help
- Creating Courses
- Single Sign-on
- Notifications
- Announcements
- Accessibility
- Example Content
- FAQs
- Course Materials
- Migrating Existing Content to ScreenSteps
- Salesforce and ScreenSteps
- Implementation Guides
Recently Updated Articles
- Generating a ScreenSteps API Token
- How to Embed HTML (and Add Video to ScreenSteps Articles)
- How to Bulk Edit Article Properties and Actions (e.g. Move, Publish, Status)
- How to Track Certification for an Article
- How to Set a Default Certification Cadence
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