ScreenSteps
Knowledge Base
Courses
Best Practices
1. Intro
2
1.1 Why documentation matters
1.2 How to make documentation easy
2. A recipe for great documentation
7
2.1 Setting Your Documentation Goals: Road Maps and Roadblocks
2.2 Get rid of projects, establish a process
2.3 Control the scope and detail of your documentation articles
2.4 Think like a GPS
2.5 Use pictures
2.6 Connect with velcro, not cement
2.7 Insert your docs where your users need them
3. How to write your documentation
1
3.1 How to write a great roadblock article
4. Managing your documentation
1
4.1 How to keep your documentation up to date
5. Other articles
5
5.1 How to figure out why people don't use your documentation
5.2 Creating engaging documentation: Motivation matters more than Learning Styles
5.3 Evaluating the cost of a documentation system
5.4 Why your documentation needs to be online - not locked in a PDF or Word file
5.5 Transferring your client's processes to ScreenSteps: The first 30 days for Business Process Outsourcers
6. Creating a Customer Support Site with ScreenSteps
2
6.1 Creating a Customer Support Site with ScreenSteps
6.2 Adding context sensitive support to your application using ScreenSteps
7. List of videos
12
7.1 How to get employees to read your docs
7.2 Choose an Outcome
7.3 Automate Training Activities
7.4 Organizing Your SOPs and Policy docs
7.5 2015 (Old )Site Template Customizations [Webinar]
7.6 Decrease Support Tickets
7.7 Create and Organize Documentation
7.8 The 2 Most Important Kind of Help Articles In Your Knowledge Base [Webinar]
7.9 ScreenSteps Employee Training Features
7.10 Using ScreenSteps Employee Features
7.11 ScreenSteps and Zendesk
7.12 ScreenSteps Basic Knowledge Base
Enable javascript to expand/contract chapters
Other Resources
Setting Up ScreenSteps
Overview of ScreenSteps
Organizing Content
Customize Your Site
Integrations
Using ScreenSteps
Admin Tasks
Authoring Content
PDFs
Contextual Help
Creating Courses
Single Sign-on
Additional Help Resources
Example Content
Announcements
FAQs
Course Materials
Migrating Existing Content to ScreenSteps
Salesforce and ScreenSteps
Implementation Guides
Recently Updated Articles
Add ScreenSteps Styles, Foldable Sections, and Workflow features to Zendesk HC
Using ScreenSteps for Customer Support: Where should I publish my content?
Overview of User Permissions
Add Several Users at Once: Bulk CSV File Upload
Adding Contributor Permissions to an Article
More
ScreenSteps
/
Best Practices
/
7. List of videos
7.11 ScreenSteps and Zendesk
Updated Mar 08, 2018
0 Comment
Add your comment
Name
Email
Comment
Subscribe
E-Mail me when someone replies to this comment
Are you human?
Previous Article
7.10 Using ScreenSteps Employee Features
Next Article
7.12 ScreenSteps Basic Knowledge Base
Still Need Help?
Contact Us
Inline referenced article
×
0 Comment
Add your comment