In this webinar, you'll learn how to write documentation that decreases the time it takes to resolve basic support tickets and reduce the number of support tickets you receive over time.
7.6 Decrease Support Tickets
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Best Practices
2. A recipe for great documentation 7
3. How to write your documentation 1
4. Managing your documentation 1
5. Other articles 5
- 5.1 How to figure out why people don't use your documentation
- 5.2 Creating engaging documentation: Motivation matters more than Learning Styles
- 5.3 Evaluating the cost of a documentation system
- 5.4 Why your documentation needs to be online - not locked in a PDF or Word file
- 5.5 Transferring your client's processes to ScreenSteps: The first 30 days for Business Process Outsourcers
6. Creating a Customer Support Site with ScreenSteps 2
7. List of videos 12
- 7.1 How to get employees to read your docs
- 7.2 Choose an Outcome
- 7.3 Automate Training Activities
- 7.4 Organizing Your SOPs and Policy docs
- 7.5 How to Customize the 2015 (Old) Site Template [Webinar]
- 7.6 Decrease Support Tickets
- 7.7 Create and Organize Documentation
- 7.8 The 2 Most Important Kind of Help Articles In Your Knowledge Base [Webinar]
- 7.9 ScreenSteps Employee Training Features
- 7.10 Using ScreenSteps Employee Features
- 7.11 ScreenSteps and Zendesk
- 7.12 ScreenSteps Basic Knowledge Base
Other Resources
- Overview of ScreenSteps
- Organizing Content
- Customize Your Site
- Integrations
- Authoring Content
- Admin Tasks
- Permissions
- PDFs
- Contextual Help
- Creating Courses
- Single Sign-on and SCIM
- Notifications
- Announcements
- Accessibility
- Example Content
- FAQs
- Course Materials
- Migrating Existing Content to ScreenSteps
- Salesforce and ScreenSteps
- Implementation Guides
- AI (Beta)
Recently Updated Articles
- Adding Viewer Permission Rules for an Existing Group
- Add or Modify Users in Bulk Using CSV Upload (Including Adding Remote Users)
- How to Deactivate users in bulk
- How to Export Content to Word / Docx
- How to Hide a Site from the Site Listing Page
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