Recent updates
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How to Receive Comment Moderation and Article Rating Emails (or Turn Off Email Notifications)
Updated onArticleAs an Admin, you can control which users will receive comment moderation notifications. A comment moderation email is sent whenever a new comment is created that has not been approved by an admin or editor user or whenever an article is rated by a user. Contributors can also modify comment moderation settings if they have been given permission to do so.
Setting Up ScreenSteps Customize Your Site Comments and Ratings
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How do I resize images and the image canvas?
Updated onArticleThis feature is only available in the desktop editor.
Setting Up ScreenSteps Authoring Content Working with Images
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SAML attributes that ScreenSteps accepts for identifying users
Updated onArticleThis table shows which SAML attributes in a SAML assertion map to ScreenSteps user attributes. When the following attributes are included in the AttributeStatement of the SAML assertion, the corresponding user attributes will be updated in ScreenSteps.
Using ScreenSteps Single Sign-on and SCIM Using SAML
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How to Edit Single Sign-on Settings or Find your Consumer URL and Test URL
Updated onArticleClick on Account Click on Site Access
Using ScreenSteps Single Sign-on and SCIM Using SAML
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Setting Up Your Application to Use ScreenSteps Remote Authentication (Not SAML)
Updated onArticleThis article is for developers who want to allow users to sign in to their ScreenSteps site through a 3rd party application that the developer controls.
Using ScreenSteps Single Sign-on and SCIM Single Sign-on
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What is ScreenSteps for Salesforce Service Cloud?
Updated onArticleScreenSteps for Salesforce Service Cloud is an add-on which is available on Enterprise accounts.
Additional Help Resources Salesforce and ScreenSteps Salesforce Service Cloud Integration
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How to Make a Site Public/Private
Updated onArticleThe article will show you how to configure your site so that users either are required or aren't required to login before viewing your help articles.
Setting Up ScreenSteps Organizing Content Sites
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Locating the Entity ID or Issuer for SSO configuration
Updated onArticleWhen configuring a Single Sign-on (SSO) endpoint in ScreenSteps, you will need to enter an Entity ID (sometimes called the "Issuer") into the 3rd party SSO provider. Your Entity ID will match your Consumer URL, which can be found using the instructions in this article: How to Edit Single Sign-on Settings or Find your Consumer URL and Test URL
Using ScreenSteps Single Sign-on and SCIM Using SAML
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How to Install ScreenSteps for Service Cloud in Salesforce Lightning
Updated onChecklistTo begin installation of the ScreenSteps for Service Cloud Salesforce application please visit the App Exchange: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N4V00000DZQjTUAX&tab=e
Additional Help Resources Salesforce and ScreenSteps Salesforce Service Cloud Integration
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Error while saving article because link to article, chapter, or manual has been removed from site
Updated onArticleSetting Up ScreenSteps Authoring Content Writing Articles