ScreenSteps

How to Use a Vanity Domain with Your ScreenSteps Site

Updated

When you create a ScreenSteps site, the URL includes screenstepslive.com and looks something like this: my-company.screenstepslive.com. If you want to create a URL that includes your company domain name, e.g. help.screensteps.com, then you will need to assign a vanity domain to the site.

Can a subdirectory of my company domain point to a ScreenSteps site?

Some customers ask if ScreenSteps can be set up as a subdirectory on their site, for example http://www.mydomain.com/knowledgebase. This isn't possible. You will have to use a subdomain such as http://kb.mydomain.com if you want to use a vanity domain with ScreenSteps.

Is this available on my plan?

Vanity domains are available on all plan levels.

Set up a CNAME record with your DNS provider

Before you can assign a vanity domain to a site in ScreenSteps, you must create a CNAME DNS record that points a subdomain on your domain to ext.screensteps.com.

Your web administrator who manages your company's website domain should be able to help you with this.

Your company may use Hover, GoDaddy, BlueHost, HostGator, or other DNS providers to manage its domain. Below is an example of creating a CNAME record in DNS Made Easy. The process will be similar in other DNS provider interfaces.

Create hostname

Some DNS provider interfaces require you to add a . to the end of ext.screensteps.com while others do not. DNS Made Easy requires the ..

In the example above:

  1. Readers will go to help.mydomain.com to view your ScreenSteps content.
  2. help.mydomain.com points to ext.screensteps.com which points to the ScreenSteps server where your content is hosted.

Update settings in ScreenSteps

Navigate to Account > Site Access

Account > Site Access

Click on Add Vanity Domain button for your site

Add vanity domain

Enter Vanity Domain and Verify DNS

Enter the vanity domain into the Vanity Domain field and click Verify DNS. After clicking Verify DNS ScreenSteps will verify that the CNAME DNS settings for the domain you entered are configured properly. If they are then you will see the DNS successfully verified button appear and you can move on to setting up SSL so that readers can securely connect to your site.

IMPORTANT: Do not include the scheme in the custom domain name. For example, do not prefix the domain name with http:// or https://.

Verify DNS
DNS Verified

Was your DNS successfully verified?

Check if settings are correct

If your CNAME DNS settings are not correct then you will see the message below.

Failed DNS verification

Double-check your settings with your DNS provider and then click the Verify DNS button to perform the check again.

One way to confirm that your CNAME record is pointing to ext.screensteps.com is to visit a service such as https://www.whatsmydns.net/#CNAME and enter your custom domain name. The service will tell you if the subdomain is pointing to the right place.

One potential issue is that your subdomain is pointing to ext.screensteps.com in some parts of the world but not others. In this case the results on the whatsmydns.net web page will look something like the image below. You will need to reach out to your DNS provider to investigate this issue in order to get it resolved.

Failed propagation

Were you able to successfully verify DNS?

Your vanity domain is now ready to use.

Contact Support

If you are unable to verify your DNS, send an email to [email protected] and explain what is happening. Somebody from our team will be able to help out.

Your vanity domain is now ready to use.

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