ScreenSteps / Customize Your Site / Comments and Ratings

How to Respond to Comments on an Article

Updated on Sep 01, 2022

1. Navigate to Comments

2. Click on the article title

3. Add a comment > Submit comment

If the end-user comment you are responding to isn't already published, we generally recommend doing before adding your response. See our article on How to Publish Comments for more information.

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Customize Your Site

Basic Customizations 5

How to Navigate to a Site's Template Editor
How to Organize Manuals into Categories
How to Use a Vanity Domain with Your ScreenSteps Site
How to Configure a Vanity Domain to use a Custom SSL Certificate
How to Customize Your Login Screen

Customizing the 2019 (New) Template 23

How to Modify the Home Page Template
How to Modify the Manual/Chapter Template
How to Modify the Article Template
How to modify the color of the text in a foldable section
How to Edit Your Site's Featured Content Section
How to Switch Your Site's Home Page to a Compact Layout
How to Switch Your Category Format between Grid and List View
How to Change the Sidebar Message
How to Add Featured Article Lists to the Sidebar
How to Display Sidebar Content in an Article Page
How to Add a Recently Updated Article List to the Sidebar
How to Change the URL for the Contact Us Button
How to Change the Contact Us Link for Specific Manuals
How to Add a Description to a Manual
How to Add a Custom Logo to Your Site Header
How to Customize the Colors on Your Site
How to Remove/Restore the User Menu
How to Switch to the New Site Template
How to Enable Article Requests for a Site
How to Style the Article Requests Button
Dimensions and File Format Needed to Upload Custom Icons
How to change the icons that appear on each manual
How to add Contact Us to the footer (and change the text of the footer)

Customizing the 2015 (Old) Template 22

How to Customize the 2015 (Old) Site Template [Webinar]
How to Preview your Site Before Publishing in the 2015 (Old) Template
How to Modify the Site Title/Heading in the 2015 (Old) Template
How to Modify the site Description in the 2015 (Old) Template
How to Customize the Colors on your Site in the 2015 (Old) Template
How to Modify the Body Text Font in the 2015 (Old) Template
How to Change your Site Theme in the 2015 (Old) Template
Customize the icons for your manuals in the 2015 (Old) Template
Customizing the sidebar to show messages, printing, PDF, and other options in the 2015 (Old) Template
Customize or translate site text in the 2015 (Old) Template
Add a favicon to your knowledge base in the 2015 (Old) Template
How to add a custom logo to your site in the 2015 (Old) Template
How do I add links to a site in the 2015 (Old) Template?
How to Customize the Header or Footer in the 2015 (Old) Template
Adding custom CSS and Javascript to your template in the 2015 (Old) Template
CSS and Javascript Customizations for the 2015 (Old) Template
Use a custom Google font in the 2015 (Old) Template
Variables available in the Header and Footer sections of the 2015 (Old) Template
Using jQuery to reorder the sidebar in the 2015 (Old) Template
Customizing the date format for "Last Updated" in the 2015 (Old) Template
Adding Google Translator to your site in the 2015 (Old) Template
How to make it so manuals aren't left-aligned in the 2015 (Old) Template

Comments and Ratings 9

How to Enable/Disable Comments for Articles
How to Allow Users to Rate Articles
How to Turn Comment Moderation On/Off
How to Publish Comments
How to Respond to Comments on an Article
How to Archive Comments
How to Delete Comments
How to Receive Comment Moderation and Article Rating Emails (or Turn Off Email Notifications)
How to Navigate to the Comments Area

Site Customization FAQs 1

What happens if I change the vanity domain for my site?

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