In this webinar, you'll learn how to write documentation that decreases the time it takes to resolve basic support tickets and reduce the number of support tickets you receive over time.
Once your knowledge base moves beyond a few FAQs, you will quickly start wondering about how you should organize your B2B software knowledge base.
Your Salesforce.com will need to have a security certificate in order to use SAML. If you don't already have a security certificate, follow these instructions to generate a self-signed certificate.
On initial setup, after logging in through ADFS, ScreenSteps was presenting this error:
Make sure you, your team and your users can pull apart your documentation to get right at the information they need.
The simples way to improve your documentation is to add more pictures.
You readers are trying to reach a destination. Make sure you write docs that help them get there.
By limiting the scope of each help article you write you will create documentation that is:
Forget about pointless planning sessions and establish a process that lets you create "just in time" documentation.