Recent updates
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Choose an Outcome
Updated on Mar 28, 2018ArticleAdditional Help Resources / Best Practices / List of videos
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ScreenSteps and Zendesk
Updated on Mar 08, 2018ArticleAdditional Help Resources / Best Practices / List of videos
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Using ScreenSteps Employee Features
Updated on Mar 08, 2018ArticleAdditional Help Resources / Best Practices / List of videos
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ScreenSteps Employee Training Features
Updated on Mar 08, 2018ArticleAdditional Help Resources / Best Practices / List of videos
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ScreenSteps Basic Knowledge Base
Updated on Mar 08, 2018ArticleAdditional Help Resources / Best Practices / List of videos
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Create and Organize Documentation
Updated on Mar 08, 2018ArticleIn this webinar, we'll walk you through creating new articles in ScreenSteps and discuss different approaches to organizing your documentation.
Additional Help Resources / Best Practices / List of videos
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Decrease Support Tickets
Updated on Mar 08, 2018ArticleIn this webinar, you'll learn how to write documentation that decreases the time it takes to resolve basic support tickets and reduce the number of support tickets you receive over time.
Additional Help Resources / Best Practices / List of videos
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Overhaul Your Salesforce Training Slide Deck
Updated on Mar 08, 2018Article -
How Should I Organize ScreenSteps?
Updated on Feb 16, 2018ArticleOnce your knowledge base moves beyond a few FAQs, you will quickly start wondering about how you should organize your B2B software knowledge base.
Setting Up ScreenSteps / Organizing Content / Overview of Organization
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Refresh the extension
Updated on Feb 02, 2018ArticleUsing ScreenSteps / Contextual Help / Using Contextual Help