Troubleshooting SAML for ADFS

Article

On initial setup, after logging in through ADFS, ScreenSteps was presenting this error:

Connect with velcro, not cement

Article

Make sure you, your team and your users can pull apart your documentation to get right at the information they need.

Use pictures

Article

The simples way to improve your documentation is to add more pictures.

Think like a GPS

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You readers are trying to reach a destination. Make sure you write docs that help them get there.

Control the scope and detail of your documentation articles

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By limiting the scope of each help article you write you will create documentation that is:

• Easier to understand
• Easier to author
• Easier to keep up-to-date
• Easier to use in support situations

Get rid of projects, establish a process

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Forget about pointless planning sessions and establish a process that lets you create "just in time" documentation.

Using Contextual Help During Instructor-led Training

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Contextual help can be a lifesaver for both you and your coworkers. But before employees start using it, you might have to show them how during training.

Why would you use contextual help?

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When you look around your office, you probably see work stations that have reminders––sticky notes, handwritten notes, printed out work instructions. This is how employees remind themselves how to do their jobs.

How to find the embed code for adding video from YouTube into a step

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Insert your docs where your users need them

Article

"Build it and they will come" is not a documentation strategy.