Recent updates
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Use an article template
Updated onArticleAuthors can select from a template when creating a new article. Great for when you assign an article to a team member and don't want them to start from a blank canvas. Click here to see how to create an article template.
Setting Up ScreenSteps Authoring Content Article Management
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How to get the public url for a site
Updated onArticleTo point users to your site you don't want to share links to your administration area. You want to send links that point to your public area.
Using ScreenSteps Admin Tasks Managing Sites
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Resolving Zendesk publishing errors
Updated onArticleSometimes you may see errors when trying to update an article in Zendesk. This usually happens when you have deleted an article in Zendesk that ScreenSteps was connected to. You will also see errors if you delete a section or category in Zendesk that is linked to a chapter or manual in ScreenSteps.
This article will describe how to correct those errors.
Setting Up ScreenSteps Integrations Zendesk Integration
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How do I show (publish) or hide (unpublish) an article?
Updated onArticleWhen an article is first created it is unpublished. This means that the public can't see the article, only people working in the ScreenSteps web admin console. You need to publish the article in order to make it visible.
Setting Up ScreenSteps Authoring Content Article Management
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How to add an article to a manual from the All Articles list
Updated onArticleSetting Up ScreenSteps Organizing Content Articles
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How do I find unpublished articles?
Updated onArticleSetting Up ScreenSteps Organizing Content Articles
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How do I unpublish an article?
Updated onArticleFor Zendesk Users
The unpublish option will not be available for articles in a site connected to a Zendesk account. If you want the article to be unpublished from your Zendesk Help Center you will need to do that in Zendesk.
Setting Up ScreenSteps Authoring Content Article Management
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