Publishing to a Zendesk Sandbox

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When you set up a sandbox in Zendesk it creates a totally separate Help Center in Zendesk. This means:

• You will need to have a separate Zendesk account name in your ScreenSteps settings.
• All of your article IDs will be different between the sandbox Help Center and your production Help Center.

This prevents you from preparing all of your content in a sandbox and then just "switching things over" to the production Help Center.

If you are going to use a sandbox to stage your content in Zendesk then there are two approaches you can take when switch to your production Help Center.

How do you move articles created in the Zendesk Legacy Web Portal to Zendesk Help Center and vice versa?

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This article is only for customers who have a ScreenSteps site that they use to publish to the Zendesk Legacy Web Portal and who now want to be able to publish to the Zendesk Help Center.

Understanding article visibility, status and draft

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Articles have several attributes. This article will explain how some of these attributes affect whether your article will be visible in your site or not.

Can ScreenSteps publish articles in multiple languages to Zendesk?

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No and Yes.

What are article aliases?

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Many times customers want to have the same article show up either in two places in the same manual or in two manuals in the same site. Integrations with external services such as Zendesk create complications with this as they don't allow the same article to appear in two different locations. Each article can only appear once in their services. ScreenSteps uses the concept of aliases to solve this problem.

Organizing Your SOPs and Policy docs

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Resolving Internal Links in API

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Internal links in ScreenSteps use data-attributes to expose the ID of the article you are trying to. A typical URL might look like this:

<a href="../../1/l/2-title" data-internal-link-id="24" data-internal-link="lesson" data-internal-manual-id="52" target="_blank">My link</a>

This table explains the meaning of these items:

Accessibility updates [April 2018]

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Over the last several months we have been doing a lot of work to make it easier for ScreenSteps Knowledge Bases to meet accessibility standards. These standards are often required by higher educational institutions.

What size screenshot should I get?

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We recommend limiting your image width to 800 pixels.

Automate Training Activities

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In this webinar recording, I explain (at a high level) how you could make self-contained employee training courses that automate the employee training experience.