Publishing to a Zendesk Sandbox
Updated on Jun 26, 2018
When you set up a sandbox in Zendesk it creates a totally separate Help Center in Zendesk. This means:
- You will need to have a separate Zendesk account name in your ScreenSteps settings.
- All of your article IDs will be different between the sandbox Help Center and your production Help Center.
This prevents you from preparing all of your content in a sandbox and then just "switching things over" to the production Help Center.
If you are going to use a sandbox to stage your content in Zendesk then there are two approaches you can take when switch to your production Help Center.