Does ScreenSteps support multiple Zendesk brands?

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Yes. Each Zendesk brand has its own Zendesk url. For example:

• https://brand1.zendesk.com
• https://brand2.zendesk.com

You will just need to configure a separate site in ScreenSteps for each brand. ScreenSteps treats each brand as a separate Zendesk account.

Customizing what is printed

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The Print Article feature uses a print CSS stylesheet to format the web page for printing. This print stylesheet can be customized by adding print CSS to your site. To do this you will need to have someone who is very comfortable with CSS make modifications to your default CSS. 

Our support team cannot offer support on print specific CSS, but if you need a custom stylesheet developed for your site then you can ask to speak with our Professional Services team to see about having some custom development work done for your site.

What is a Manual?

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This article will help you understand what a manual is in ScreenSteps.

What happens if I change the custom domain name for my site?

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If you have a custom domain mapped to one of your ScreenSteps sites you can change it at anytime you would like.

You just need to be aware that any incoming links that point to the old domain will be broken. You can't set up a redirect in ScreenSteps for links from the old domain as ScreenSteps won't know about the old domain anymore. 

You would need to contact your DNS provider to see if you can redirect the old domain to the new domain. 

Setting Permissions for "ScreenSteps Home" and "ScreenSteps Visualforce Home" Visualforce Pages

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In order for non-admin users to use the ScreenSteps for Salesforce application you will need to assign the proper permissions to the ScreenSteps Home and ScreenSteps Visualforce Page.

These instructions will show you what to do for the ScreenSteps Visualforce Page page. Repeat the same steps for the ScreenSteps Home page.

Setting permissions on the ScreenStepsLiveCache Apex class

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In order for the caching mechanism for ScreenSteps to work you must modify the permissions on the ScreenStepsLiveCache Apex class included with ScreenSteps for Salesforce.

What permission settings are used for newly created chapters in Zendesk?

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When you create a new chapter in ScreenSteps and push the changes to Zendesk a new section or forum will be created in Zendesk.

How to add a lightbox to images in Zendesk Help Center

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Adding a lightbox to images in Zendesk isn't officially supported by ScreenSteps staff. There are a lot of customizations that you can make to your Zendesk Help Center so it is possible that the documentation below will not work depending on how you have designed your help center. But these instructions should give you the information you need to set things up. You will need to undrestand a bit about javascript and CSS to add the lightbox feature.

Customizing the ScreenSteps site based on user profile

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You can configure the ScreenSteps for Salesforce application to draw content from a different ScreenSteps site based on the user profile.

If you have already configured the default settings for the ScreenSteps application then this lesson will show you how to configure these settings.

No articles show up in the Salesforce search widget

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If you have installed the Salesforce search widget and aren't seeing any results here are somethings to check to try to troubleshoot: