Customizing what is printed

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The Print Article feature uses a print CSS stylesheet to format the web page for printing. This print stylesheet can be customized by adding print CSS to your site. To do this you will need to have someone who is very comfortable with CSS make modifications to your default CSS. 

Our support team cannot offer support on print specific CSS, but if you need a custom stylesheet developed for your site then you can ask to speak with our Professional Services team to see about having some custom development work done for your site.

What is a Manual?

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This article will help you understand what a manual is in ScreenSteps.

What happens if I change the custom domain name for my site?

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If you have a custom domain mapped to one of your ScreenSteps sites you can change it at anytime you would like.

You just need to be aware that any incoming links that point to the old domain will be broken. You can't set up a redirect in ScreenSteps for links from the old domain as ScreenSteps won't know about the old domain anymore. 

You would need to contact your DNS provider to see if you can redirect the old domain to the new domain. 

What permission settings are used for newly created chapters in Zendesk?

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When you create a new chapter in ScreenSteps and push the changes to Zendesk a new section or forum will be created in Zendesk.

Adding a ScreenSteps Live Search widget to your site

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This lesson will show you how to add a ScreenSteps Live search widget to any site you like. There are a couple of requirements though:

1. You will need to have javascript enabled.

2. You will need include the jQuery javascript library (don't worry, we will show you how).

How to add a lightbox to images in Zendesk Help Center

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Adding a lightbox to images in Zendesk isn't officially supported by ScreenSteps staff. There are a lot of customizations that you can make to your Zendesk Help Center so it is possible that the documentation below will not work depending on how you have designed your help center. But these instructions should give you the information you need to set things up. You will need to undrestand a bit about javascript and CSS to add the lightbox feature.

Setting the author for articles created in Zendesk Help Center

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When ScreenSteps creates an article in Zendesk Help Center we attempt to set the author to the last user who edited the article in ScreenSteps.

For this to work correctly, the ScreenSteps user must have the same email address as a user in the Zendesk account.

Here is how it works:

• When ScreenSteps creates the article it looks to see who the last ScreenSteps user was who edited the article.
• ScreenSteps searches the Zendesk account for a user with the same email address.
• If the user exists then the author is set to that user. If that user does not exist then the author will be set to whatever user was used to create the ScreenSteps/Zendesk connection.

The setting of the author only happens when the article is created in Zendesk. Updates to the article will not change the author setting.

We are not able to set the author for the Zendesk Legacy Web Portal at this point as the Zendesk API does not support the setting of the author.

How are ScreenSteps articles ordered in Zendesk

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Why aren't my videos showing up in ScreenSteps?

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If you are embedding videos with an http connection but are viewing your ScreenSteps web page over an https connection then many browsers will not display the embedded content.

This has nothing to do with ScreenSteps. It is simply a security measure that web browsers implement.

The solution is to adjust your embed code so that it uses https instead of http.

Do you recommend using the Zendesk Help Desk or a ScreenSteps site as your main documentation site?

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