Installing the ScreenSteps Remote Authentication WordPress plugin

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Why I am seeing fewer than 10 results on a page when searching?

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Depending on your account setup you may occasionally see fewer than 10 results per page even when they are 10 or more search results returned.

You will see links to the additional pages to see the remaining results.

This is caused by the use of alias articles on the account. Each alias article is returned as a separate result. ScreenSteps aggregates the duplicate results into a single result with links to each manual that result belongs in under the search result.

So, even though the search returned 10 results for the first page, they have been de-duplicated and then given links to the context of each article.

There currently is not a workaround for this besides not using aliases on your account.

Related:

How to track individual users on your site

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If you use an analytics service that allows you track individual users by name you can use the ScreenStepsViewer javascript object identify users that are logged in.

You will want to first check for the existence of the object. It will only be present for users that are logged into your ScreenSteps site.

Here is some example javascript that you will need to adapt to your own needs:

Adding context sensitive support to your application using ScreenSteps

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Many customers ask about using ScreenSteps to add context sensitive support to their application. The simple answer is, "yes", but it does require some work from your end.

Does ScreenSteps support multiple languages?

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There are two parts to this question:

• Can I author ScreenSteps content in languages other than English?
• Can I have multiple translations for a single article?

ScreenSteps 2.9 has been discontinued

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ScreenSteps 2.9 is not longer supported with the online ScreenSteps service (formerly know as ScreenSteps Live).

The latest version of ScreenSteps is version 4. If you have an active ScreenSteps account then this is included in your subscription and you can download the latest version here:

Why does ScreenSteps freeze when I try to capture the screen?

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We have seen a handful of reports where the ScreenSteps application will start a screen capture session but then appear to freeze. Check that you don't have another screen capture application running at the same time. If you trigger both screen capture applications at the same time ScreenSteps can appear to freeze.

Adding screenshots from a mobile device

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We are often asked whether we have a mobile app for creating tutorials that demonstrate how to do a task on a mobile device. Well... we don't have a mobile app. But that shouldn't stop you from making how-to tutorials for a mobile device! You can still use ScreenSteps to make documentation for your mobile app.

Does ScreenSteps support multiple Zendesk brands?

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Yes. Each Zendesk brand has its own Zendesk url. For example:

• https://brand1.zendesk.com
• https://brand2.zendesk.com

You will just need to configure a separate site in ScreenSteps for each brand. ScreenSteps treats each brand as a separate Zendesk account.

Customizing what is printed

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The Print Article feature uses a print CSS stylesheet to format the web page for printing. This print stylesheet can be customized by adding print CSS to your site. To do this you will need to have someone who is very comfortable with CSS make modifications to your default CSS. 

Our support team cannot offer support on print specific CSS, but if you need a custom stylesheet developed for your site then you can ask to speak with our Professional Services team to see about having some custom development work done for your site.