Many times you will want to send the url for an article to a customer or other user. This article will show you how to easily get the urls for those articles from the administration area.
If the article is in Draft
If your article has not yet been published, you can get a link to the draft version of the article. Follow these instructions to generate a preview URL:
How to generate a preview link before an article is published
If the article is published
Select "View in Published Site" from the article action menu
Or... Click on the published link that appears in the article preview
View your entire knowledge base
If you would like to view what your knowledge base looks like from a viewer's perspective, here is how.
Click on View Published Site
Remember, you are copying URLs that will send a reader to the customer facing knowledge base--NOT your Admin area where you edit your knowledge base content.
When I click the gear next to my article, I do not see the option "Copy public URL". All our Salesforce users can see our Salesforce Manual when logged in. What am I missing?