When I click the gear next to my article, I do not see the option "Copy public URL". All our Salesforce users can see our Salesforce Manual when logged in. What am I missing?

@Wendle -

Are you sure you aren't clicking on the gear next to the chapter title? Could that be the problem?

When I click to "Generate a Preview URL" nothing happens. I'm using the Zendesk integration - is this the reason?

@Amie - yes, that is the reason. Zendesk doesn't support this feature so we can't offer it. We will be fixing this in our user interface so that the option doesn't appear if you are using the Zendesk integration.

I can't create a url for an article could someone help out as to how this is done?

@zaqesana - please email [email protected] and we can help you out. Just provide the details about which article you are trying to share and the steps you've taken which didn't work.

Hi,

Is it possible to send an URL link to a customer which does not use Screensteps? It seems like they are asked to login, when you send them the link to the article.

- Oskar

@Oksar: It sounds like your site is set to "private", in which case your end-users will need an account in order to log in and see your articles. If you change your site to "public", anyone will be able to access the articles without log in credentials.