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Organizing Content
Overview of Organization 7
- How is ScreenSteps Organized?
- How Should I Organize ScreenSteps?
- How to go to your published site from the admin area
- How to go from your published knowledge base to the Admin area
- How to reorder manuals, chapters, and articles
- Using ScreenSteps for Customer Support: Where should I publish my content?
- How to Navigate to the Table of Contents (TOC)
Sites 9
- What is a site and who can see it?
- How to Create a Site
- How to Switch between your Account's Sites
- How to Navigate to Site Settings
- How to Make a Site Public/Private
- How to Delete a Site
- How to Make a Site Hidden from Search Engines
- How to Hide a Site from the Site Listing Page
- How to Export an Article Report (CSV of site article titles/status/owners)
Manuals 14
- What is a Manual?
- How to Create a Manual
- How to Edit the Properties for a Manual
- How do I create articles in a manual?
- How to Re-Order Manuals
- How to Publish/Unpublish a Manual
- How to Move a Chapter to Another Manual
- How to Remove or Delete a Manual
- How to Find a Manual that was Removed from a Site
- Add orphaned manuals to a site
- How to Share a Manual Between Sites
- How to Duplicate a Manual and Add it to Another Site
- How to Add Manuals to a Site
- How to create a new manual using the Author Action Panel
Chapters 9
- What are chapters?
- How to Create a New Chapter
- How to Rename a Chapter
- How to Publish/Unpublish a Chapter
- How to Auto-number Chapters and Articles in a Manual
- How to Copy a Chapter to Another Manual
- How to Move a Chapter to Another Manual
- How to Provide a Link to a Chapter in a Manual
- How to Create a new Chapter using the Author Action Panel
Articles 30
- What are articles?
- How to Create an Article
- How to Duplicate an Article (Make a Copy)
- How to Remove/Delete an Article from a Chapter
- What are Uncategorized Articles?
- How to Create an Uncategorized Article
- How to Move an Uncategorized Article to Manual
- How to Move, Duplicate, or Reference (i.e. share) Articles between Manuals or Sites
- How to generate a preview link before an article is published
- How do I show (publish) or hide (unpublish) an article?
- How do I publish a draft version of an article?
- Change which version of an article is shown in the published knowledge base or restore a previous version of an article for editing
- What are Tags and How are They Used?
- How to add or remove tags from an article
- How do I share the URL for an article from the administration area?
- How do I permanently delete an article?
- How to add an article to a manual from the All Articles list
- How to see where an article is being used in your account
- How do I find unpublished articles?
- How can I send a user to a specific spot in my article?
- Improving article search results for specific terms
- How to exclude an article from search results
- How do I move an article from one chapter to another?
- Recovering an article from the trash
- Quickly finding an article in your account
- What are article aliases?
- Filter articles by tag and other properties
- How to re-order articles (move articles within a chapter)
- How to Bulk Edit Article Properties and Actions (e.g. Move, Publish, Status)
- How to create a new article using the Author Action Panel
Other Resources
- Overview of ScreenSteps
- Customize Your Site
- Integrations
- Authoring Content
- Admin Tasks
- Permissions
- PDFs
- Contextual Help
- Creating Courses
- Single Sign-on and SCIM
- Notifications
- Announcements
- Accessibility
- Example Content
- Best Practices
- FAQs
- Course Materials
- Migrating Existing Content to ScreenSteps
- Salesforce and ScreenSteps
- Implementation Guides
- AI (Beta)
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Tumelo
Is there possibly a way to only show tags that match the search query, or hide tags from the search results page all together?
Amie Barder
@Tumelo: There isn't a way to hide tags from the "All Articles" results at this time, but we'd be interest in hearing more about what you're trying to accomplish. If you email us at with more information, we may be able to help further.