When you signed up for ScreenSteps, you signed up for a ScreenSteps account. Your account can be accessed via URL that will look like this: account_name.screenstepslive.com

Within your account, you will have one site. This site will share the same URL as your account.

You can also create additional sites. Each of those sites will be accessed using a different domain name.

Some customers have one ScreenSteps account and several sites for different audiences or products/apps.

For example, one site might be a public site for customer support related to Product A. The second site might be a private site for internal procedures. And a third site might be a private site that is customized for one large customer.

A site contains one or more manuals. A manual contains one or more chapters and chapters contain one or more articles. Your articles are individual web pages that contain the text and images of the how-to documents you create.

Non-admin/contributor users can only see your content when it is placed in a site. For example, if you have a manual, your customers will only be able to see it when you place it in a site.

This gives you a very simple way to target your ScreenSteps content to a specific audience.  

For example, you may have articles for Product A, Product B and your internal documentation.  You could setup three sites:

• One for users of Product A (contains manuals that pertain to Product A)
• One for users of Product B (contains manuals that pertain to Product B)
• One for employees (contains manuals that pertain to your employees)

You can control who can create content and what content they can edit on your ScreenSteps account by assigning editor and contributor users to a site.

You can mark each site as public or protected.  If a site is protected then users will need to login to the site before they can access any of its contents.

Each site can have its own custom template, allowing you to completely control the look and feel of your documentation.

You can also add custom navigation to a site, allowing you to include links to your main site, your online store, customer forums, etc.