What is a site and who can see it?

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This article will describe what ScreenSteps sites are and how you can use them to distribute and control access to your ScreenSteps content.

You have a ScreenSteps account

When you signed up for ScreenSteps, you signed up for a ScreenSteps account. Within your account, you can create multiple knowledge base websites, what we refer to as sites.

Each site can have a separate URL, different content, be customized to look different, different viewers, and have different authors.

Some customers have one ScreenSteps account and several sites for different audiences or products/apps.

For example, one site might be a public site for customer support related to Product A. The second site might be a private site for internal procedures. And a third site might be a private site that is customized for one large customer.

A site contains your manuals and articles

A site contains one or more manuals. A manual contains one or more chapters and chapters contain one or more articles. Your articles are individual web pages that contain the text and images of the how-to documents you create.

A site displays your content

Non-admin/contributor users can only see your content when it is placed in a site. For example, if you have a manual, your customers will only be able to see it when you place it in a site.

This gives you a very simple way to target your ScreenSteps content to a specific audience.  

For example, you may have articles for Product A, Product B and your internal documentation.  You could setup three sites:

• One for users of Product A (contains manuals that pertain to Product A)

• One for users of Product B (contains manuals that pertain to Product B)

• One for employees (contains manuals that pertain to your employees)

A site controls who can author content

You can control who can create content and what content they can edit on your ScreenSteps account by assigning editor and contributor users to a site.

A site controls access to your content

You can mark each site as public or protected.  If a site is protected then users will need to login to the site before they can access any of its contents.

A site controls the look of your content

Each site can have its own custom template, allowing you to completely control the look and feel of your documentation.

A site can contain custom navigation

You can also add custom navigation to a site, allowing you to include links to your main site, your online store, customer forums, etc.


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