In early 2019 ScreenSteps changed the way we handle domains for different sites on your account. If you are viewing this document your account is probably still using the legacy domain structure. For a detailed explanation of these changes, see this document.
This article will help you know what, if any, changes you will need to make before migrating to the new domain structure.
Do you have any published sites on your ScreenSteps account where you send customers/employees to view content?
Do you have any sites that use a custom domain on your account?
For example, instead of myaccount.screenstepslive.com, you might be using something like help.mycompany.com.
Great! The migration to the new site domains will not affect these sites.
Do you have any sites that are NOT using a custom domain?
These sites would have a URL structure that would have a /s/:id at the end. The id could be a number or a string.
The domains for these sites will need to change. Our support team will work with you to determine what to change these domains to.
Do you use Single Sign On with any of these sites that do not use custom domains?
This would be for any sites that have a /s/:id at the end of their url.
The single sign-on configuration in your identity provider will need to be updated. Our support team will be able to help you with this migration.
You can migrate to the new site domains without any problem. Contact customer support to perform this migration for you.
Any urls pointing to the old /s/:id format will automatically be redirected to the new domain.
Great! You can migrate to the new site domains without any problem. Contact customer support to perform this migration for you.
You can migrate to the new site domains without any problem. Contact customer support to perform this migration for you.