Up until this point each ScreenSteps account has had a single subdomain at screenstepslive.com. For example, one account might be stark-industries.screenstepslive.com and another might be wayne-enterprises.screenstepslive.com. These would represent two separate ScreenSteps customers.

Each account can have one or more Sites. Each site is a separate knowledge base with a separate template and viewing permissions. Sites have been identified by their URL. The stark-industries account could have two site with ids 4991 and 5448. The urls for those sites would be the following:

• https://stark-industries.screenstepslive.com/s/4991
• https://stark-industries.screenstepslive.com/s/5448

These URLs are long and hard to remember.

Starting in late August 2018, you will be able to have a separate subdomain for each site on your account. So, for example, if your account were stark-industries.screenstepslive.com your default site would be available at https://stark-industries.screenstepslive.com. But separate sites on your account could be available at:

• https://iron-man.screenstepslive.com
• https://tony-stark.screenstepslive.com
• https://infinity-stone.screenstepslive.com

By allowing each site to have its own subdomain we can do the following:

• You can have shorter, easier to remember URLs for your knowledge bases.
• You can enable Courses on any site (not only the default site).
• You will be able to enable the ScreenSteps Browser Extension on any site.
• You can set up multiple SSO endpoints to different sites within ScreenSteps.

If you would like to add subdomains to your sites, all you need to do is contact ScreenSteps Support and let us know the following information:

1. Which site should continue to use your existing account subdomain (stark-industries in the example above).
2. A list of all other sites on your account and the subdomain you would like to assign to each one. Note that subdomains have to be unique across all ScreenSteps sites so there is a possibility that your first choice may not be available.

Once we make the change the following will happen:

1. You will have a default site available a the root of your account domain (i.e. https://my-company.screenstepslive.com/). Previously this would show a list of all of your sites. The list of sites will no longer be available.
2. URLs that point to your old site will automatically redirect to the new URLs.
3. If your account allows it, you will be able to enable courses on the site.

We prepared an article that will ask you a couple of questions to determine what sorts of updates, if any, you will need to perform after migrating to individual site domains. Click the link below to open the article and go through the questionnaire.

Migrating to Site Domains Decision Assistant

For additional details about the change, see below.

Once we enable site subdomains on your account, all newly created sites will require a subdomain. If we do not enable this feature on your account you will not be able to set domains on new sites.

To upgrade your account to use separate domains for each site you will need to contact our support team.