ScreenSteps

How to Find Which Articles Users are Viewing in Reports

Updated

Reporting is included on all current plans and select legacy plans. If you don't see Reports in your account and are interested in adding them, please reach out to <billing@screensteps.com>.

Viewing analytics is available for private sites where users log in to your knowledge base. For those with public-facing sites, we recommend using  Google Analytics.

1. Click Reports

2. Click Viewing/Search

Only those on current plans that include the Content Certification feature will see this as an option.

3. Click Users

4. View Users

You can also export results to CSV.

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