How to Deactivate/Reactivate a User

Updated Oct 07, 2021

By deactivating users you can temporarily remove admin and editor users from your account. When a user is deactivated they are not counted towards the admin/editor user limit on your ScreenSteps plan. A user that has been deactivated will not be able to login, post articles, or authenticate their ScreenSteps desktop software.

What do you want to do?

Follow these instructions to deactivate a user

Click on Account > Users
Click on a Username
Check deactivated > Update
Deactivate user

The Deactivated checkbox will be disabled if the user is the account owner. The account owner cannot be deactivated.

Follow these instructions to reactivate a user

Click on Account > Users
Click on deactivated username
Uncheck Deactivated > Update
Deactivate user
Congratulations, you are done!


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