What is a redirect?
Redirects allow you to redirect external links coming into your ScreenSteps site to a different url. For example, if you rename the slug on a manual in your Site then you can use a redirect to point external links pointing to the old slug to the new slug. Or if you move an article from one site to another you can redirect external links to that article to the new article location.
Important: Redirects will only trigger if the article, manual or chapter you are trying to redirect from is either removed from the site or unpublished. ScreenSteps will only redirect a request if it can not find the article, chapter, or manual that is being requested.
Action
1. Navigate to Redirects (in Site Settings)
- Navigate to the site settings page.
- Click the Redirects tab
2. Click + Create new redirect
Click here for an overview explanation of redirects: Redirects Settings Explained
3. Determine if the Manual uses a Slug
Note: If you are redirecting a manual, chapter, or an article to a different URL, you will need to correctly identify whether the manual uses a slug or not. Click here for instructions to determine whether the manual uses a Slug or not: How to determine if a manual uses a slug.
Does the manual being redirected use a slug?
What are you redirecting?
Are you redirecting the manual to an external web page/different ScreenSteps site? Or to another manual within the same site?
Enter redirect information
- Enter Manual Slug (click for instructions on determining the manual's slug: How to determine if a manual uses a slug)
- Enter URL you are redirecting to.
If you are redirecting to a url outside of the current site then use the full url, e.g.https://www.screensteps.com.
In this example the original url was https://help.mysite.com/m/accounts_receivable.
When the visitor enters that url they would be redirected to https://screensteps.thinkific.com/courses/find-follow-basics
Enter redirect information
- Enter Manual Slug (click for instructions on determining the manual's slug: How to determine if a manual uses a slug)
- Enter the latter part of the ScreenSteps URL you are redirecting to.
If you are redirecting to a resource within the same site, copy and enter everything that comes after the domain on that page, e.g./m/my-new-manual/c/142 or /s/12345/m/my-new-manual/c/142.
In this example the original url was https://help.mysite.com/m/accounts_receivable.
When the visitor enters that url they would be redirected to https://help.mysite.com/m/another-manual.
Are you redirecting the manual to an external web page/different ScreenSteps site? Or to another manual within the same site?
Enter redirect information
- Enter Manual Slug (click for instructions on determining the manual's slug: How to determine if a manual uses a slug)
- Enter the Chapter ID (click for instructions on identifying the chapter ID: How to Locate the Chapter ID)
- Enter URL you are redirecting to.
If you are redirecting to a url outside of the current site then use the full url, e.g.https://www.screensteps.com.
In this example the original url was https://help.mysite.com/m/accounts_receivable/c/39884
When the visitor enters that url they would be redirected to https://screensteps.thinkific.com/courses/find-follow-basics
Enter redirect information
- Enter Manual Slug (click for instructions on determining the manual's slug: How to determine if a manual uses a slug)
- Enter the Chapter ID (click for instructions on identifying the chapter ID: How to Locate the Chapter ID)
- Enter the latter part of the ScreenSteps URL you are redirecting to.
If you are redirecting to a resource within the same site, copy and enter everything that comes after the domain on that page, e.g./m/my-new-manual/c/142 or /s/12345/m/my-new-manual/c/142.
In this example the original url was https://help.mysite.com/m/accounts_receivable/c/39884
When the visitor enters that url they would be redirected to https://help.mysite.com/m/another-manual.
Are you redirecting the manual to an external web page/different ScreenSteps site? Or to another manual within the same site?
Enter redirect information
- Enter Manual Slug (click for instructions on determining the manual's slug: How to determine if a manual uses a slug)
- Enter the Article ID (click for instructions on identifying the article ID: How to Locate the Article ID)
- Enter URL you are redirecting to.
If you are redirecting to a url outside of the current site then use the full url, e.g.https://www.screensteps.com.
In this example the original url was https://help.mysite.com/a/243423-checking-accounts-offered
When the visitor enters that url they would be redirected to https://screensteps.thinkific.com/courses/find-follow-basics
Enter redirect information
- Enter Manual Slug (click for instructions on determining the manual's slug: How to determine if a manual uses a slug)
- Enter the Article ID (click for instructions on identifying the Article ID: How to Locate the Article ID)
- Enter the latter part of the ScreenSteps URL you are redirecting to.
If you are redirecting to a resource within the same site, copy and enter everything that comes after the domain on that page, e.g. /m/my-new-manual/c/142 or /s/12345/m/my-new-manual/c/142.
In this example the original url was https://help.mysite.com/a/243423-checking-accounts-offered
When the visitor enters that url they would be redirected to https://help.mysite.com/m/another-manual.
What are you redirecting?
Are you redirecting the manual to an external web page/different ScreenSteps site? Or to another manual within the same site?
Enter redirect information
- Enter Manual ID (click for instructions on locating the manual's ID: How to Locate the Manual ID)
- Enter URL you are redirecting to.
If you are redirecting to a url outside of the current site then use the full url, e.g.https://www.screensteps.com.
In this example the original url was https://help.mysite.com/m/3472734.
When the visitor enters that url they would be redirected to https://screensteps.thinkific.com/courses/find-follow-basics
Enter redirect information
- Enter Manual ID (click for instructions on locating the manual's ID: How to Locate the Manual ID)
- Enter the latter part of the ScreenSteps URL you are redirecting to.
If you are redirecting to a resource within the same site, copy and enter everything that comes after the domain on that page, e.g./m/my-new-manual/c/142 or /s/12345/m/my-new-manual/c/142.
In this example the original url was https://help.mysite.com/m/3472734.
When the visitor enters that url they would be redirected to https://help.mysite.com/m/another-manual.
Are you redirecting the manual to an external web page/different ScreenSteps site? Or to another manual within the same site?
Enter redirect information
- Enter Manual ID (click for instructions on locating the manual's ID: How to Locate the Manual ID)
- Enter the Chapter ID (click for instructions on identifying the chapter ID: How to Locate the Chapter ID)
- Enter URL you are redirecting to.
If you are redirecting to a url outside of the current site then use the full url, e.g.https://www.screensteps.com.
In this example the original url was https://help.mysite.com/m/3472734/c/39884
When the visitor enters that url they would be redirected to https://screensteps.thinkific.com/courses/find-follow-basics
Enter redirect information
- Enter Manual ID (click for instructions on locating the manual's ID: How to Locate the Manual ID)
- Enter the Chapter ID (click for instructions on identifying the chapter ID: How to Locate the Chapter ID)
- Enter the latter part of the ScreenSteps URL you are redirecting to.
If you are redirecting to a resource within the same site, copy and enter everything that comes after the domain on that page, e.g./m/my-new-manual/c/142 or /s/12345/m/my-new-manual/c/142.
In this example the original url was https://help.mysite.com/m/3472734/c/39884
When the visitor enters that url they would be redirected to https://help.mysite.com/m/another-manual.
Are you redirecting the manual to an external web page/different ScreenSteps site? Or to another manual within the same site?
Enter redirect information
- Enter Manual ID (click for instructions on locating the manual's ID: How to Locate the Manual ID)
- Enter the Article ID (click for instructions on identifying the article ID: How to Locate the Article ID)
- Enter URL you are redirecting to.
If you are redirecting to a url outside of the current site then use the full url, e.g.https://www.screensteps.com.
In this example the original url was https://help.mysite.com/a/243423-checking-accounts-offered
When the visitor enters that url they would be redirected to https://screensteps.thinkific.com/courses/find-follow-basics
Enter redirect information
- Enter Manual ID (click for instructions on locating the manual's ID: How to Locate the Manual ID)
- Enter the Article ID (click for instructions on identifying the Article ID: How to Locate the Article ID)
- Enter the latter part of the ScreenSteps URL you are redirecting to.
If you are redirecting to a resource within the same site, copy and enter everything that comes after the domain on that page, e.g. /m/my-new-manual/c/142 or /s/12345/m/my-new-manual/c/142.
In this example the original url was https://help.mysite.com/a/243423-checking-accounts-offered
When the visitor enters that url they would be redirected to https://help.mysite.com/m/another-manual.
Michael Bishop
In the introduction for this article, you say that if you move an article to another manual, and you have a link to the article (say, an in-product link) that uses the old URL, the link will no longer work. But Screensteps does redirect you automatically to the correct URL if you move the article to another manual. Am I wrong about this?
Trevor DeVore
@Michael - if you create the links using our Knowledge Base link dialog then the links are updated for you automatically. Those links are generated on the fly. If you have hard coded urls pointing to an article then you would need to use redirects.