How do I change my account URL?

Updated Apr 01, 2019

If you would like to change your account url (i.e. your account name), then you will need to contact

There are some things you should be aware of before you change your account url:

  • Changing the account URL will break all incoming links from other websites.
  • You will need to reconnect your desktop software to your account.
  • Changing the account URL will not break internal knowledge base links.

For existing URLs, only the account name will change. For example, assuming your account name is help you might have the following URL for an article:

If you change the account name from help to docs the help subdomain changes to docs but the rest of the URL remains the same:


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