Recent updates
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Resolving Internal Links in API
Updated onArticleInternal links in ScreenSteps use data-attributes to expose the ID of the article you are trying to. A typical URL might look like this:
<a href="../../1/l/2-title" data-internal-link-id="24" data-internal-link="lesson" data-internal-manual-id="52" target="_blank">My link</a>
This table explains the meaning of these items:
Setting Up ScreenSteps / Integrations / API
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What size screenshot should I get?
Updated onArticleWe recommend limiting your image width to 800 pixels.
Using ScreenSteps / Authoring Content / Working with Images
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Automate Training Activities
Updated onArticleIn this webinar recording, I explain (at a high level) how you could make self-contained employee training courses that automate the employee training experience.
Additional Help Resources / Best Practices / List of videos
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Choose an Outcome
Updated onArticleAdditional Help Resources / Best Practices / List of videos
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ScreenSteps and Zendesk
Updated onArticleAdditional Help Resources / Best Practices / List of videos
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Using ScreenSteps Employee Features
Updated onArticleAdditional Help Resources / Best Practices / List of videos
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ScreenSteps Employee Training Features
Updated onArticleAdditional Help Resources / Best Practices / List of videos
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ScreenSteps Basic Knowledge Base
Updated onArticleAdditional Help Resources / Best Practices / List of videos
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Decrease Support Tickets
Updated onArticleIn this webinar, you'll learn how to write documentation that decreases the time it takes to resolve basic support tickets and reduce the number of support tickets you receive over time.
Additional Help Resources / Best Practices / List of videos
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How Should I Organize ScreenSteps?
Updated onArticleOnce your knowledge base moves beyond a few FAQs, you will quickly start wondering about how you should organize your B2B software knowledge base.
Setting Up ScreenSteps / Organizing Content / Overview of Organization