The ScreenSteps Browser Extension is an add-on to select plans. If you don't currently have access but are interested in adding it to your plan, please reach out to <[email protected]>.
Confirm users have permission to use the Browser Extension
The browser extension works for all users who have Admin or Contributor rights and have access to a site. Readers can be given access as well. For instructions on giving a specific user access, or for giving an entire user group access, refer to the following articles:
Send users the extension setup url
Each ScreenSteps site has a unique url which will walk users through the browser extension installation process. Click here for instructions on locating the extension setup url in Site Settings.
Access the ScreenSteps Extension
Click on the ScreenSteps icon any time you want to bring up a search bar. This search bar will search all of the content in the connected ScreenSteps site.
Create contextual help
You can also create Channels that push relevant content to specific web pages. This is a great option for your employees as they don't have to hunt through the knowledge base when they have a question related to specific web applications (or specific sections of a web application).
