Failed Connect error

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When trying to connect to the ScreenStep server from the Windows version of the ScreenSteps desktop software you may see an error similar to this:

(7) Failed connect to your-subdomain.screenstepslive.com:8118

This article will help you troubleshoot the problem.

Uploading the PHP scripts

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Before you begin you will need to upload the PHP scripts to your server. Since the Crowd API uses the SOAP protocol the PHP scripts rely on the PHP SOAP extension being installed on the server.

Overview

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Using the Remote Authentication feature of ScreenSteps you can use Atlassian Crowd to manage who has access to ScreenSteps content. When you use Remote Authentication, ScreenSteps uses a 3rd party service to authenticate users rather than the built-in authentication.

We have written a PHP script that uses the Crowd SOAP API via the PHP Client Library for Atlassian Crowd by Infinite Campus, Inc. to check if a user has rights to log into ScreenSteps. This chapter will walk you through how to configure Crowd, ScreenSteps and the PHP script in order to get Remote Authentication working.

Installing the ScreenSteps Remote Authentication WordPress plugin

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Why I am seeing fewer than 10 results on a page when searching?

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Depending on your account setup you may occasionally see fewer than 10 results per page even when they are 10 or more search results returned.

You will see links to the additional pages to see the remaining results.

This is caused by the use of alias articles on the account. Each alias article is returned as a separate result. ScreenSteps aggregates the duplicate results into a single result with links to each manual that result belongs in under the search result.

So, even though the search returned 10 results for the first page, they have been de-duplicated and then given links to the context of each article.

There currently is not a workaround for this besides not using aliases on your account.

Related:

How to track individual users on your site

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If you use an analytics service that allows you track individual users by name you can use the ScreenStepsViewer javascript object identify users that are logged in.

You will want to first check for the existence of the object. It will only be present for users that are logged into your ScreenSteps site.

Here is some example javascript that you will need to adapt to your own needs:

Adding context sensitive support to your application using ScreenSteps

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Many customers ask about using ScreenSteps to add context sensitive support to their application. The simple answer is, "yes", but it does require some work from your end.

Does ScreenSteps support multiple languages?

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There are two parts to this question:

• Can I author ScreenSteps content in languages other than English?
• Can I have multiple translations for a single article?

ScreenSteps 2.9 has been discontinued

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ScreenSteps 2.9 is not longer supported with the online ScreenSteps service (formerly know as ScreenSteps Live).

The latest version of ScreenSteps is version 4. If you have an active ScreenSteps account then this is included in your subscription and you can download the latest version here:

Why does ScreenSteps freeze when I try to capture the screen?

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We have seen a handful of reports where the ScreenSteps application will start a screen capture session but then appear to freeze. Check that you don't have another screen capture application running at the same time. If you trigger both screen capture applications at the same time ScreenSteps can appear to freeze.