Summary of creating an outcome statement
The outcome statement is composed of five elements:
- A specific group of people
- doing a specific thing
- will increase/decrease
- a valuable measure (preferably already used in operations)
- by a specific date
Here's what that might look like for you as a ScreenSteps customer.
|Specific group||doing a specific thing||will increase/decrease||a valuable measure||by a specific date|
|Customers||using ScreenSteps||will decrease||new support tickets by 20%||by 12/31/2020.|
|Support Reps||using ScreenSteps||will decrease||time to resolution by 33%||by 12/31/2020|
|Accounting department||using ScreenSteps||will decrease||reconciliation errors by 99%||by 12/31/2020|
|Sales reps||using ScreenSteps||will decrease||tax questions by 100%||by 12/31/2020|
|New hires||using ScreenSteps||will decrease||training time by 75%||by 12/31/2020|
Below are the slides from the presentation. Hope it helps you create an outcome statement that drives better performance!