Summary of creating an outcome statement
The outcome statement is composed of five elements:
- A specific group of people
- doing a specific thing
- will increase/decrease
- a valuable measure (preferably already used in operations)
- by a specific date
Here's what that might look like for you as a ScreenSteps customer.
| Specific group | doing a specific thing | will increase/decrease | a valuable measure | by a specific date |
|---|---|---|---|---|
| Customers | using ScreenSteps | will decrease | new support tickets by 20% | by 12/31/2020. |
| Support Reps | using ScreenSteps | will decrease | time to resolution by 33% | by 12/31/2020 |
| Accounting department | using ScreenSteps | will decrease | reconciliation errors by 99% | by 12/31/2020 |
| Sales reps | using ScreenSteps | will decrease | tax questions by 100% | by 12/31/2020 |
| New hires | using ScreenSteps | will decrease | training time by 75% | by 12/31/2020 |
Slides
Below are the slides from the presentation. Hope it helps you create an outcome statement that drives better performance!
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