Create Contextual Help Channels
Once you get the Chrome extension installed, you will need to create Channels so that the Chrome extension knows which articles should be readily available on specific web applications.
Create a new channel
Add a Name > Mapping Pattern
A mapping pattern is the URL where you want contextual help to appear.
In the example below, when a user goes to "xero.com/AccountsReceivable" she will see contextual help. The " .* " at the end of the URL acts as a wildcard so that even if the URL has different characters after BankAccounts, contextual help will still appear.
Adding the " .* " as a wildcard is important as a web app usually adds different characters to the URL when a specific record is opened.
The mapping pattern is the URL where you want contextual help to appear.
In the example below, I want contextual help to appear in an account application called Xero when a user is about to create an invoice. So I navigate to the web app where I want contextual help to appear and I copy the URL.
I do not need the entire URL, so I do not include "https://" in the Mapping Pattern. I only include the domain name and the path (or part of the path).
. in the url need to have the
\ character placed in front of them. So xero.com becomes
What about extra characters after the path name?
Sometimes, web apps include a bunch of text in the URL. That can mess up contextual help because you cannot account for the unique text.
What you can do is add a wildcard to your mapping pattern so that no matter what text is added to the URL, your contextual help will still work. For the example above, your mapping patter could be
.* at the end of "BankRec" your contextual help will appear whenever the URL has BankRec is in the address bar no matter what else comes after that.
|Web Page||Mapping Pattern|
|Salesforce Classic Cases||salesforce\.com/500.*
|Salesforce Classic Leads||salesforce\.com/00Q.*
|Salesforce Classic Campaigns||salesforce\.com/701.*
|Salesforce Lightning Opportunities||\.lightning\.force\.com/one/one\.app(\?.*)?#/sObject/Opportunity.*
|Salesforce Lightning Accounts||\.lightning\.force\.com/one/one\.app(\?.*)?#/sObject/Account.*
|Salesforce Lightning Contacts||\.lightning\.force\.com/one/one\.app(\?.*)?#/sObject/Contact.*
|Xero Bank Reconciliations||xero\.com/Bank/BankRec.*