Recent updates
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"Unable to initialize spell checking library" error
Updated onArticleIf you see an error when launching ScreenSteps on Windows that begins with "Unable to initialize spell checking library" then your operating system is most likely missing some Microsoft files that ScreenSteps requires in order to run.
To fix the issue, visit https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0 and download the x86 version of the Visual Studio 2015, 2017 and 2019 redistributable.
The screenshot below shows which link you should use (accurate at the time of this writing):
Setting Up ScreenSteps Authoring Content Troubleshooting
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How to write a great roadblock article
Updated onArticleHere at Blue Mango, we talk about two types of help articles:
- Those designed to remove roadblocks for your customers, and
- Those designed to provide a road map for your customers
This article focuses on the first type, and will teach you how to create awesome "roadblock" articles. Read more about roadblocks and road maps.
The steps to writing great roadblock articles are:
- Create a great title
- Answer the question with screenshots
- Add a header for each screenshot
- Add instructional text (if needed)
- Publish it
Following these steps will help you approach your documentation in an organized way and allow for you to create a lot of quality “roadblock” articles in very little time.
Additional Help Resources Best Practices How to write your documentation
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Using ScreenSteps for Customer Support: Where should I publish my content?
Updated onArticleUsing ScreenSteps to create customer support documentation is simple, fast and effective. But before you can really start using ScreenSteps to improve your customer support you need to figure out where you are going to send your customers to view your documentation.
ScreenSteps offers you several options for delivering your documentation.
- Send them to your ScreenSteps site
- Integrate ScreenSteps with Zendesk and send your customers to Zendesk.
- Use the ScreenSteps API to pull content into your own app or publishing system.
Here are some tips to help you make your decision.
Setting Up ScreenSteps Organizing Content Overview of Organization
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Adding Contributor Permissions to an Article
Updated onArticleTo apply authoring permissions to an article:
- Click the padlock icon next the article title.
Using ScreenSteps Permissions Contributor Permissions
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Adding Contributor Permissions to a Chapter
Updated onArticleTo apply authoring permissions to a chapter:
- Click the padlock icon next the chapter title.
Using ScreenSteps Permissions Contributor Permissions
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Adding Contributor Permissions to a Manual
Updated onArticleTo apply authoring permissions to a manual:
- Click the padlock icon next the manual title.
Using ScreenSteps Permissions Contributor Permissions
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Adding Viewing Permissions to a Manual
Updated onArticleTo apply viewing permissions to a manual:c
- Click the padlock icon next the manual title.
Using ScreenSteps Permissions Viewing (Reader) Permissions
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Adding Viewing Permissions to a Chapter
Updated onArticleTo apply viewing permissions to a chapter:
- Click the padlock icon next the chapter title.
Using ScreenSteps Permissions Viewing (Reader) Permissions
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Adding file attachments to an article
Updated onArticleIn ScreenSteps a file can be attached to an article as part of the main content body. Just select File Attachment from the content insertion menu.
Setting Up ScreenSteps Authoring Content Writing Articles
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Launch Playbook
Updated onChecklistThe Implementation Playbook includes everything you need to consider and perform to successfully launch ScreenSteps in your organization. This is considered a living document and can be modified/customized to your organization's needs.
Additional Help Resources Implementation Guides Articles