Updated on: Jun 25, 2013Manual DOCX (Word) Templates
Updated on: May 24, 2013
This lesson will show you how to insert a ScreenSteps iframe into a webpage. With this iframe you can allow your users to search your ScreenSteps account from anywhere.Manual API Examples
Updated on: May 15, 2013
Updated on: Nov 13, 2012
Here at Blue Mango, we talk about two types of help articles:
- Those designed to remove roadblocks for your customers, and
- Those designed to provide a road map for your customers
This article focuses on the first type, and will teach you how to create awesome "roadblock" articles. Read more about roadblocks and road maps.
The steps to writing great roadblock articles are:
- Create a great title
- Answer the question with screenshots
- Add a header for each screenshot
- Add instructional text (if needed)
- Publish it
Following these steps will help you approach your documentation in an organized way and allow for you to create a lot of quality “roadblock” articles in very little time.
Updated on: Nov 10, 2012
A lot of organizations deliver their documentation as PDF or Word files. If you are only using PDF and Word files for your documentation, then you are making a big mistake that is impacting the usage of your documentation and probably hurting the efficiency of your business.
In this article we will regularly refer to PDFs, but what applies to PDFs also applies to Word files, PowerPoint, etc.
Updated on: Oct 04, 2012
Updated on: Sep 27, 2012
A lot of people talk about developing documentation for different learning styles. If you have unlimited resources then you can spend a bunch of time and money developing content in different formats to match different learning styles. But most businesses don't have unlimited resources. Most businesses need to get something prepared that can help the majority of their users.
If you are starting to think about creating material for different learning styles, stop right now. Instead of grouping your audience into different learning styles, start grouping them by their level of motivation.
Updated on: Sep 13, 2012
Updated on: Feb 16, 2012