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Reactivate an account (with details example)

Updated on Nov 08, 2019

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This is an example of an article that has Question Blocks, Answer Blocks, and Action Blocks as well as the step-by-step instructions.

Why was the account canceled?

Reactivate

These are example steps. They are not actually the steps to reactivate an account.

Click on Account > Users

Click on a Username

Check Deactivated > Update

The Deactivated checkbox will be disabled if the user is the account owner. The account owner cannot be deactivated.

How is customer paying?

Update Credit Card

These are example steps. They are not actually the steps to update a credit card.

IMPORTANT: You must be the account owner to adjust billing information.

Click Account > Billing

Click on Update Credit Card

Enter your updated credit card information

Update Billing Information

These are example steps. They are not actually the steps to update billing information

Click Account > Billing

Click Change invoice email address

Update billing contact information

Send Wire Transfer Information

These are example steps. They are not actually the steps to send wire transfer information

To enter payment information, navigate to the ScreenSteps Admin application in your browser.

Select Account > Billing

Only the account owner will see the Billing option.

Select Plan

You can choose one of the available plans by clicking on Select this plan (1). If you pay by the Year it will be less expensive than if you pay each month (2).

Choose monthly or yearly billing and enter credit card information

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ScreenSteps

Reactivate an account (with details example)

Reactivate

Click on Account > Users

Click on a Username

Check Deactivated > Update

Update Credit Card

Click Account > Billing

Click on Update Credit Card

Enter your updated credit card information

Update Billing Information

Click Account > Billing

Click Change invoice email address

Update billing contact information

Send Wire Transfer Information

Select Account > Billing

Select Plan

Choose monthly or yearly billing and enter credit card information

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