This is an example conversation flow. The content in this conversation flow is for demonstration purposes only and should NOT be considered authoritative.
To go through the example, pretend that you are a customer service representative at a bank or lending institution and that you have received a question about the Payroll Protection Program. The conversation flow will guide you as to what to ask, what to do, and how to respond.
Select an option
Would you like to fill out an application for a Paycheck Protection Loan?
Application won't be available until Friday
The application won't become available until Friday.
Would you like to be notified when the application is available on our website?
Complete tasks to notify caller
Ok. Can I have your name and email address so that we can notify you when the application is ready?
Add email address to "Applications Notifications List" in CRM system. Click for instructions.
Great! You'll get a notification when that's ready. Anything else I can help you with today?
Okay. Is there anything else I can help you with?
If yes, search continue to assist caller.
If no, complete call by saying,
All right, thank you for calling Status Symbol Bank. Have a wonderful day.
- A small business with fewer than 500 employees
- A small business that otherwise meets the SBA’s size standard
- A 501(c)(3) with fewer than 500 employees
- An individual who operates as a sole proprietor
- An individual who operates as an independent contractor
- An individual who is self-employed who regularly carries on any trade or business
- A Tribal business concern that meets the SBA size standard
- A 501(c)(19) Veterans Organization that meets the SBA size standard
Special rules for Franchises and Food Services sector
- If you are in the accommodation and food services sector (NAICS 72), the 500-employee rule is applied on a per physical location basis
- If you are operating as a franchise or receive financial assistance from an approved Small Business Investment Company, the normal affiliation rules do not apply
In evaluating eligibility, lenders are directed to consider whether the borrower was in operation before February 15, 2020 and had employees for whom they paid salaries and payroll taxes or paid independent contractors.
Lenders will also ask you for a good faith certification that:
- The uncertainty of current economic conditions makes the loan request necessary to support ongoing operations
- The borrower will use the loan proceeds to retain workers and maintain payroll or make mortgage, lease, and utility payments
- Borrower does not have an application pending for a loan duplicative of the purpose and amounts applied for here
- From Feb. 15, 2020 to Dec. 31, 2020, the borrower has not received a loan duplicative of the purpose and amounts applied for here (Note: There is an opportunity to fold emergency loans made between Jan. 31, 2020 and the date this loan program becomes available into a new loan)
If you are an independent contractor, sole proprietor, or self-employed individual, lenders will also be looking for certain documents
(final requirements will be announced by the government) such as payroll tax filings, Forms 1099-MISC, and income and expenses from the sole proprietorship.
- That the borrower sought and was unable to obtain credit elsewhere.
- A personal guarantee is not required for the loan.
- No collateral is required for the loan.
We don't know yet.
We aren't sure yet.
That depends on a few factors. Give me a moment while I look those up.
That depends on whether you meet certain requirements.
A borrower is eligible for loan forgiveness equal to the amount the borrower spent on the following items during the 8-week period beginning on the date of the origination of the loan:
- Payroll costs (using the same definition of payroll costs used to determine loan eligibility)
- Interest on the mortgage obligation incurred in the ordinary course of business
- Rent on a leasing agreement
- Payments on utilities (electricity, gas, water, transportation, telephone, or internet)
- For borrowers with tipped employees, additional wages paid to those employees
- The loan forgiveness cannot exceed the principal.
The amount of loan forgiveness is reduced if there is a reduction in the number of employees or a reduction of greater than 25% in wages paid to employees
Reductions in employment or wages that occur during the period beginning on February 15, 2020, and ending 30 days after enactment of the CARES Act, (as compared to February 15, 2020) shall not reduce the amount of loan forgiveness IF by June 30, 2020 the you eliminate the reduction in employees or reduction in wages.
Anything else I can help with?