ScreenSteps for Salesforce Service Cloud is an add-on which is available on Enterprise accounts.
Overview
The ScreenSteps for Salesforce Service Cloud integration allows for the automatic suggestion of your ScreenSteps knowledge base articles whenever a Service Cloud Case is viewed or a user performs a text search.
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The article results can be:
- Viewed inline
- Viewed in a new window
- Copied to the clipboard for pasting in the case response (URL to the article)
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The Inline View
The inline view will display the entire article within the side panel, eliminating the need to switch between tabs or windows when referencing your ScreenSteps knowledge base.
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