ScreenSteps for Salesforce Service Cloud is an add-on which is available on Enterprise accounts.
The ScreenSteps for Salesforce Service Cloud integration allows for the automatic suggestion of your ScreenSteps knowledge base articles whenever a Service Cloud Case is viewed or a user performs a text search.
The article results can be:
- Viewed inline
- Viewed in a new window
- Copied to the clipboard for pasting in the case response (URL to the article)