In order for the caching mechanism for ScreenSteps to work you must modify the permissions on the ScreenStepsLiveCache Apex class included with ScreenSteps for Salesforce.
Click on the Security button.
- Add all of the user profiles that wil need access to the ScreenSteps integration in Salesforce. The example below adds the Standard Platform User profile to the Enabled Profiles column.
- Click Save.
Note that the profiles you need to add may be different depending on how your organization is set up.